Groove Technology Solutions is a leading provider of innovative technology solutions for the hospitality industry, offering a wide range of services from DIRECTV, Internet, and Wi-Fi to video surveillance, phone systems, energy management, and other cutting-edge in-room technologies. Recognized as one of the "Fastest growing companies in Utah" and honored with awards for being one of the "Best Companies to Work For in Utah," we foster a culture of innovation and continuous improvement. Join us in shaping the future of hospitality tech and growing with a company committed to excellence.
Overview of Position
We are seeking a Deployment Manager, WiFi & Networking to join our technology team. This individual will be responsible for ensuring the successful implementation and remote support of advanced WiFi and networking solutions. As the Deployment Manager, WiFi & Networking, you will work closely with field operations and project management teams to ensure seamless deployment, troubleshooting, and monitoring of networking projects. Your role will be key to delivering high-performance network systems while meeting project goals on time and within budget, ensuring customer satisfaction.
What you’ll own
- Review the Statement of Work (SOW) prepared by the engineering team and collaborate with Field Ops for execution.
- Oversee the success of WiFi and networking project scopes, ensuring efficient and accurate completion.
- Design, plan, and execute a comprehensive action plan for network deployment, managing timelines and budgets.
- Collaborate with other Deployment Managers on WiFi and networking solutions across multiple projects.
- Set daily milestones based on the SOW and deliver proactive updates to the Project Manager.
- Prepare the FUSE workspace for WiFi deployment, ensuring readiness for the installation phase.
- Partner with Field Ops to update FUSE deliverables throughout the project lifecycle.
- Conduct daily check-ins with Field Ops to address challenges and provide guidance.
- Provide remote technical support for on-site technicians during WiFi network installations.
- Deliver daily updates to the Project Manager and address any need for change orders.
- Maintain project notes and update the CRM with deployment status and progress.
- Act as the first point of contact for technical escalations and support needs related to WiFi and networking.
- Provide feedback to engineering teams to improve networking solutions and services.
- Perform quality audits on installations to ensure 100% compliance with company and industry standards.
- Occasional travel may be required.
Experience and skills you’ll have
- Strong interpersonal, organizational, and verbal communication skills.
- Resourceful and adept at solving technology-related problems.
- Experience with WiFi and Networking systems, including:
- Wireless Access Points
- Switches and Routers
- VLAN and Subnet Management
- ISP and Internet Circuit Integration
- Low Voltage Cabling (Preferred)
- Network Security (Preferred)
- Understanding of network design and implementation in large-scale environments such as hotels, apartments, or commercial properties.
Perks & Benefits
- State of the art brand new office conveniently located in Midvale, Utah
- Stocked kitchen
- Onsite gym (Peloton included)
- Onsite masseuse
- Great medical, dental, vision, and even pet insurance
- Life insurance, long and short-term disability coverage
- 401K with an employer match
- Generous company provided physical and mental well-being program