Company:
Downstream Casino Resort
Location: Quapaw
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
- Slices and pits fruit as required
- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
Maintains a clean and stocked workstation in accordance with established health and safety guidelines - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
Promotes casino events and programs - Works closely with Players Club to promote new card sign up programs
- Works well with other, especially beverage servers, bartenders, bar helpers, beverage supervisors, and casino supervisors
- Provides personalized service and uses guest name
- Resolve service problems according to guidelines
Takes food orders when working in the pub and delivers to guests - Adheres to regulatory, departmental, and company policies in an ethical manner
- Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attends all necessary training meetings. - Assist in other projects, as directed.
- Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
Outstanding example of and a credit to Downstream Casino Resort
The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
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Downstream Casino Resort