Reporting Analyst

The Health Connector is seeking a Reporting Analyst to work with Health Connector staff and stakeholders to produce accurate, validated, sustainable, and timely reports. The Reporting Analyst is a member of the Data, Analytics & Reporting team within the Operations department and is the interface with stakeholders to ensure reports and data requests are managed and delivered timely and accurately. The Reporting Analyst reports to the Director of Data & Analytics, while working closely and collaboratively with a variety of teams in support of Health Connector programs.

Key Responsibilities Include:

1. Ensure reporting deliverables are met, and any issues escalated appropriately.
2. Work with Health Connector staff and stakeholders to define, document, and communicate business and report requirements, expected outcomes, results, and other preferences.
3. Develop and maintain user guides for all reports.
4. Demonstrate reporting best practices to ensure the accurate collection, analysis, and distribution of reports such that the enterprise report catalog is manageable and sustainable.
5. Ensure that data is validated, reconciled, and contextually consistent across all internal and external reports.
6. Ensure all reporting deliverables are tracked, managed, accurate, and on time.
7. Interpret data, analyze, and validate results, and help develop ad hoc and recurring reports to support strategic, operational, and financial decision-making in a timely manner.
8. Identify opportunities to standardize, automate, and provide self-service reports in response to and in anticipation of business needs.
9. Understand Health Connector program requirements, business processes, and systems management.

Basic Requirements:

1. Bachelor’s degree in business administration, economics, finance, information technology, computer science or related field.
2. 3+ years of progressive experience and skill with business requirement gathering, report development, communication of findings, and data analysis.
3. Ability to collaborate with subject matter experts, data analysts, and technical resources.
4. Advanced Excel skills (preferably in a healthcare setting), and reporting and analytical packages (Tableau preferred).
5. Strong customer focus with the demonstrated ability to build strong working relationships.
6. Experience working with large amounts of complex relational data from different databases and data sources.
7. Excellent technical writing skills to prepare outward-facing, publicly available analytical documents and reports and the ability to explain results accurately and concisely to both technical/non-technical colleagues and stakeholders.
8. Excellent presentation and data visualization skills.
9. Excellent time management skills and ability to manage competing priorities.
10. All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States.
11. All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
12. The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
13. Employee may be requested to work an extended day and weekends to meet deadlines.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.