SOCIAL SERVICE ASSISTANT IV - OAHU

Company:  State of Hawaii
Location: Hilo
Closing Date: 24/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary: See Position Description
Location : Island of Oahu
Job Type: Various
Job Number: 23-0238
Department: Various
Opening Date: 04/15/2023
Closing Date: Continuous
Max Number of Applicants: 70
Recruitment Information
Recruitment Number 23-0238
The immediate vacancies are with the Department of Human Services and Department of Health and locatedin Downtown , Manoa to Kahala ,and Halawa to Kalihi .
THIS JOB POSTING WILL REMAIN OPEN UNTIL 70 APPLICATIONS ARE RECEIVED.
PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME.
Salary: $3,484 to $4,409 per month (SR-11, Step C to I)
Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.
Duties Summary
Performs extensive field work and out-reach functions; serves as liaison between professional staff and clients, and/or potential clients; performs preliminary screening for continued eligibility for social service programs.
Minimum Qualification Requirements
To qualify, you must meet all of the following requirements:
Legal Authorization to Work Requirement:
The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Basic Education/Experience: Graduation from high school or equivalent, or experience which demonstrated the ability to read, comprehend and apply written directions, a high degree of verbal skill and the ability to make basic mathematical computations, including averaging.
Specialized Experience: Three years of experience providing supportive services to professional workers in a social service or a health related agency e.g., performing clerical tasks in processing various documents, transporting clients and materials to and from various destinations, observing and reporting of client interactions, emotional, physical or mental symptoms and problems; explaining to clients or tenants the services available, assisting in overseeing group activities such as bowling and swimming. Experience must have involved engaging with clients.
Applicants for Social Service Assistant IV must possess at least one year of experience comparable to the Social Service Aid III in State government.
Social Service Aid III: Independently provides all supportive services for a unit or team; participates in team activities; does limited field work including checking with clients, encouraging them to use available resources, following up on cases on a periodic basis, relaying information, problems and observations to the professional staff.
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.
Driver's License: A valid driver's license is required for some positions. For these positions, a valid driver's license is required at the time of appointment.
The information provided above represents a summary of the complete Minimum Qualification Requirements . To view the Requirements in their entirety, please CLICK HERE .
03075:111919:03:BK
Other Information
The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-0936 for assistance.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF ) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click:
ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.
TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.
CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.
YOUR JOB BENEFITS WITH THE STATE OF HAWAI'I
The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.
A summary of these benefits, which is based on full-time employment, is listed below.
Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.
With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.
Paid Holidays
You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
Paid Vacation
You may earn vacation leave at a rate that other employers find tough to match - 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
Paid Sick Leave
You may earn sick leave at the same rate as vacation - 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
Other Leaves
Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
Health Insurance
The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website for coverage and options.
Group Life Insurance
The State provides a free life insurance policy for employees.
Retirement Plan
The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to
Premium Conversion Plan
Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts
Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Transportation Benefits
Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
Deferred Compensation
The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
Temporary Disability Insurance
Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
Social Security
As an employer, the State also contributes to an employee's social security account.
Promotions & Transfers
For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
Training & Continuing Education
The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
Travel Expenses
The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
Incentive & Service Awards
The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
Union & Collective Bargaining
Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.
The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.
CLICK HERE for more information on the State of Hawaii's Benefits At-A-Glance.
The State of Hawaii is an Equal Opportunity Employer
Revised 01/13
01
RECRUITMENT SURVEY (MANDATORY) Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation.
What led you to explore career opportunities with the State of Hawaii?
  • State Recruiting Office
  • Job Announcement Posting (Visit to the State Recruiting Office or Workforce Development Office)
  • Job Fairs
  • Consolidated Theatres
  • TheBus
  • Shopping Mall Advertisements
  • Print Advertisements
  • Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.)
  • Army Partnership for Youth Success (PaYS)
  • SkillBridge Program
  • LinkedIn
  • Facebook, Twitter, Instagram, etc.
  • Governmentjobs.com
  • Internships
  • Other

02
APPLICANT'S ACKNOWLEDGMENT - REQUIRED SUPPLEMENTAL QUESTIONS
The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score.
Please do not submit a resume in place of completing the Supplemental Questions.
You must submit verification (e.g., copies of official transcripts or diploma as instructed below) in order to receive credit for education.
In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at a regionally accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.
To receive credit for substitute, temporary assignment, or volunteer experience, you must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.
Any information you submit may be verified.
Supporting documents must be either electronically attached to your application or submitted to our office at: State of Hawaii - Department of Human Resources Development - 235 South Beretania Street - 11th Floor - Honolulu, Hawaii 96813.
If you previously submitted supporting documents (e.g., transcripts, diploma, driver's license, etc.) to our office, you are not required to resubmit them.
  • I acknowledge that I have read, understand and agree to all of the above.

03
APPLICANT'S ACKNOWLEDGEMENT (Continued)
Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified.
In general, concurrent experiences and/or education will not be double credited unless otherwise specified.
Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.
Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated.
Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.
Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.
  • I acknowledge that I have read, understand, and agree to all of the above.

04
MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)
A link to the Minimum Qualification Requirements has been provided in the job announcement. Please review the requirements in their entirety.
  • I acknowledge that I have accessed the link provided, and have read and understand the Minimum Qualification Requirements in their entirety.

05
BASIC EDUCATION/EXPERIENCE REQUIREMENT
Do you have experience as described in the Minimum Qualification Requirements or have you graduated from high school , or earned a General Education Diploma (GED)?
  • Yes
  • No

06
If you stated 'No' to the above question, please indicate 'N/A' below.
If you stated 'Yes' that you possess the Basic Education/Experience Requirement, please provide the following information to address your relevant background.
Identify the employer(s) from the Work Experience section of your application where you gained these experiences. Provide us with your job title, the primary function of your position, and the major duties and responsibilities you performed.
OR
If you possess a high school diploma or GED, provide the high school name or organization and the city/state where you earned your diploma.
07
SPECIALIZED EXPERIENCE REQUIREMENT
Do you have at least three years of Specialized work experience, to include at least one year of experience comparable to a Social Service Aid III, as described in the Minimum Qualification Requirements?
If yes, identify each experience you would like us to consider and provide the following information. Treat each change in employer or position separately.
The information for EACH employer should include:
A. Employer Name, your job title, dates of employment (month/year to month/year) and hours worked per week.
B. Description of this employer (e.g., government agency, private social services provider), types of services provided and description of clientele served.
C. What was the primary function of your position? What were your major duties and responsibilities? In your description, avoid the use of vague terms such as 'performed office work,' 'assisted clients,' etc.
D. Describe your duties, if any with this employer as they demonstrated your knowledge or ability in each of the following areas. Include your specific role, the steps you took and relevant examples. If you have no experience in an area, so indicate:
1) Providing supportive services to professional workers. What kind of supportive services did you provide? To whom? Which program?
2) Field work or outreach functions. Explain your role.
3) Knowledge of community resources and their utilization.
4) Knowledge of basic human needs and motivations.
5) Ability to establish and maintain favorable relationships with clients or tenants.
6) Ability to control group situations.
7) Ability to prepare reports.
E. What was the job title, and general background/education of your supervisor (e.g., MSW, social worker, vocational rehabilitation specialist, etc.) ?
F. How did your responsibilities and authority differ from those of your supervisor?
Be specific and complete in your responses. To receive credit, the employer(s) and each position held must be identified in the experience section of your application.
A resume submitted in lieu of answering each supplemental question completely will not be accepted.
08
SUBSTITUTIONS ALLOWED
Do you have education as stated in the Minimum Qualification Requirements that would substitute for the required experience?
If yes, you must attach or submit copies of your official transcripts , identified by job title and recruitment number, as verification.
  • Yes
  • No

Required Question
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