FinSimple LP CSR

Job Description
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.
Responsibilities
What you'll do...

• Provide account support to identify solutions for customers with payment delinquencies.
• Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
• Navigate through a variety of system applications while speaking with customers directly.
• Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current. Remain empathetic and emotionally resilient at all times when determining the best solution for the customer and Ford Pro FinSimple.
• Maintain a professional demeanor at all times (i.e., attendance, promptness, focus on job and tasks, always working and contributing) Identify issues and risks to the Company and keep Management informed.
• Support the sales organization as required to complement business activities.
• Support a culture which is driven by a sales mindset in order to grow commercial market share as well as maintain a high level of dealer and customer service.
• Maintaining brand awareness.
• Active involvement in action plans for meeting and exceeding Net Promoter Score (NPS) goals for customer, commercial customer, and dealer customer experiences (CX, CCX, DX, JD Power).
• Supporting inclusion and diversity initiatives by understanding, respecting and valuing the differences that define employees as unique individuals.
• Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.)
• Welcome positive coaching and learning opportunities to improve your skills.
• Adhere to PII procedures and processes to safeguard customer information. Ensure compliance with all applicable policies, procedures and guidelines in order to achieve a "Compliant" rating on all reviews and audits. Keep management informed. Be aware of and adhere to all process changes when introduced.

Qualifications
You'll have...

• Proficient PC and typing skills, i.e. Excel and Word
• Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned
• Must be available to work a flexible schedule Monday-Friday which will include some evenings, and holidays.
• Able to work a 40-hour work week plus limited overtime
• Basic understanding of credit, financial analysis, sales, collections, and relationship management
• Strong time management and follow-up skills.
• Proficient technical skills with Ford Credit Business Applications, including knowledge of Microsoft Office applications.
• Demonstrated business acumen and problem-solving skills.
• Sales and negotiation skills
• Ability to perform multiple tasks simultaneously, while maintaining a high level of organization and time management.
• Analytical and decision-making skills, independently identifying and implementing solutions to problems and overcoming challenges.
• Interpersonal skills, including the ability to quickly adapt communication style and approach as appropriate.
• Ford Pro FinSimple Originations services all Market Areas and time zones in the United States.
• Applicants need to be willing to fulfill employment obligations in a work-from-home environment and have reliable, high-speed internet connectivity and a quiet space (minimal distractions or interruptions) from which to work at home.

Even better, you may have...

• Bilingual skills (Spanish)
• Strong analytical skills

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
This position is a salary grade 3.
2024 New Hire Benefits
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.