Cedar Hill Regional Medical Center - Opening in 2025!
When open in early 2025, Cedar Hill Regional Medical Center GW Health will be the first new full-service hospital in Washington, DC in more than 20 years! This teaching hospital will integrate clinical care with existing providers, The George Washington University Hospital, and the Urgent Care Center in Ward 8. This clinical integration will establish a robust system of care for all District residents, but more importantly, it will ensure residents of Wards 7 and 8 have access to high quality care in their community.
This full-service hospital will include 136 beds (with the ability to expand to 184 beds), a verified trauma center, adult and pediatric emergency departments, maternal health and delivery, an ambulatory pavilion for physician offices, clinics, a community space, a 500-car garage and a helipad for emergency transports.
We are seeking an Associate Information Services Support Technician to provide support to individual users of IS equipment and technology.
- Responsible for providing telephone support and quality customer service to all hospital customers.
- Answers phones, determines problem, assists customer providing first-call resolution (when appropriate), opens tickets, assigns to escalation points, and participates in ticket review/monitoring.
- Enters calls into the ticket tracking system, dispatches trouble tickets to network- or analyst-level support, as appropriate, closes tickets when complete, provides customer feedback, provides reports, and makes recommendations on ways to improve customer support.
- Installs and sets up new computer systems for testing and loading of software. Installs software and troubleshoots problems.
- Coordinates new account request process.
- Maintains and modifies PC hardware inventory database for computer devices by user and location.
- Serves as backup to telecommunication technician as needed.
As a Cedar Hill Regional Medical Center employee you will be part of an exceptional team with the following benefit offerings:
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within UHS and its 300+ Subsidiaries!
Qualifications
Education Requirements:
- High School Diploma or equivalent and a combination of work experience and technical training required.
- Associate's Degree in information technology or related field from an accredited college or university preferred.
Experience:
- Minimum one year experience in help/desk/desktop technology support troubleshooting basic network, hardware, software, and printing problems.
- Experience in acute care hospital environment preferred.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
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To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.
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