Patient Navigator

Patient Navigator
Job No: 496397
Department: Ambulatory Care - Admin
Local Title: Patient Navigator
Budget Title: Teaching Hospital Staff Assistant II
Work Type: Full Time
Location: Brooklyn, NY
Categories: Patient Care
Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
Bargaining Unit:
UUP
Job Summary:
The Department of Ambulatory Care Services at SUNY Downstate Health Sciences University is seeking a full-time TH Staff Assistant II / Patient Navigator. The successful candidate will:

• Provide pre-visit review of patients (Pts.) charts, communicate with provider GAP in services, coordinate all preventive care services and review charts for all quality improvement. Track patient's progress through health education curriculum, reinforce and coach. Provide critical feedback to members of the health care team through EHR notes and messaging. Participate in multi-disciplinary care conference meetings and phone communications. As needed, provide screening for social determinants and make appropriate referrals. Conduct social service and benefits assessment and follow-up.
• Coordinate on-going navigation, logistical support for medical/mental health appointments, transportation. durable medical equipment (DME), Certified Home Health Agency (CHHA), social services and community-based organizations. Identify and solve barriers to achieve patient's goals. When appropriate, engages community agencies and programs to resolve Issues. Identify information to the Primary Care Physician (PCP), specialist and members of the patient's care team.
• Link patients back to all established services including PCP, specialists, Health Home, Home and Community Based Service (HCBC), Managed
• Long-Term Care (MLCT), Managed Care Organization (MCO), etc. Collaborates with nursing and physician staff on an on-going basis as to patient's condition, follow-up needs and other relevant information that may contribute to the transition plan. Communicate with Patient's physician(s), long-term care providers as required to improve member adherence and continuity of care.
• Assists with all quality improvement metrics (PCMH, QIP, MU, MIPS, etc.); work collaboratively with Inpatient / ED Case Managers and Social Worker to facilitate discharge plans; assist with PCP/Specialists appointments; documents and maintains patient specific records/data as assigned.
• Demonstrate flexibility and perform all other job-related duties as assigned or as the business need warrants.

Required Qualifications:

• High School Diploma.
• 1 to 2 years of experience.
• Strong interpersonal, verbal and written communication skills.

Preferred Qualifications:

• Bachelor's Degree (or working towards a Bachelor's Degree).
• Bilingual in Haitian, Creole or Spanish language is a plus.

Work Schedule:
Monday to Friday; 9:00am to 5:00pm (Full-Time)
Salary Grade/Rank:
SL-1
S alary Range:
Commensurate with experience and qualifications
E xecutive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at
Equal Employment Opportunity Statement:
SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at
Advertised: July 02, 2024 Eastern Daylight Time
Applications close: