Regional Medical Officer - Chicago Illinois

Job Description Summary

The Regional Medical Officer (RMO) serves as the physician leader of approximately four pediatric urgent care offices and is responsible for creating and maintaining the highest level of clinical excellence among pediatric urgent care teams. This is a full-time role with both clinical and administrative responsibilities. Reporting to, and partnering with, the Regional Operations Director who will oversee all non-medical aspects of office management, the RMO will have regional responsibility for all medical oversight. The RMO oversees both physicians and advanced practice providers and is responsible for APP supervision in their sites. In addition to providing direct supervision, training, and mentorship to providers on their team, the RMO is charged with proactively creating a culture of quality, safety, and clinical excellence and serving as the go-to clinical expert/consultant for all providers in their offices.

This is not a remote or hybrid position and requires onsite presence and accountability.

Employee Management

• Build an excellent provider team through a rotating on-site presence across offices that allow for engagement with provider team members, assessment of their clinical skills, and development of positive provider work experiences.
• Provide direct feedback to providers, regularly review charts and quality metrics, conduct quarterly personnel check-ins, communicate patient experience concerns, and identify need for learning plans and targeted interventions.
• Be accountable for ensuring providers are progressing through UPTP education program.
• Demonstrate leadership in patient management and clinical efficiency by assisting in patient care during volume surges during on-site administrative time.

Provider Recruitment and Onboarding

• Collaborate with Regional Operations Director to establish strategy and standards to ensure high quality providers are hired, trained, retained, and recognized.
• Conduct final phone and on-site interviews, arrange shadowing shifts for candidates, and submit offers.
• Regularly review staffing needs, competitiveness of offers and desirability of roles, and work with Talent team to update requisitions as needed.
• Monitor new hires’ progress through onboarding and credentialing.
• Provide clinical/medical education orientation to new team members.

Clinical Oversight and Performance

• Responsible for APP physician supervision pairing for urgent care APP new hires and reassignments.
• Coordinate APP physician supervision pairing with regional telemedicine leads for telemedicine APPs.
• Collaborate with and be accountable to Operations Managers to achieve site performance targets including but not limited to operations goals, financial goals, and productivity goals.
• Develop and implement regional clinical quality improvement plan.

Medical Mentorship, Education and Training

• Ensure high-level performance, clinical acumen, and clinical quality of all providers through evaluation of clinical performance and feedback/coaching/training.
• Run didactic, simulation-based, and skill-based training programs, and quarterly boot camps for providers under supervision, in accordance with the UPTP curriculum.
• Support medical team in addressing disruptive behavior by patients/families and effectively communicating with patients/families about clinical patient experience complaints.

Laboratory and Radiography Oversight

• Serve as Laboratory Director for sites within region by monitoring in-house and send-out laboratory testing, and steward clinical appropriateness and cost.
• Serve as the Radiography Safety Officer for sites within region by monitoring radiology excellence, including quality assurance monitoring, training of providers and staff in X-Ray performance and upon provider onboarding.

Quality and Safety

• Promote a culture of safety.
• Ensure resolution of quality/safety concerns through submission, review, escalation, and coordination. Identify and implement solutions/improvements, and document meaningful follow-up in the safety reporting system.
• Accountable for driving performance on all provider-driven quality and safety clinical metrics (example: antibiotic stewardship, appropriate treatment).
• Accountable for leading, forming, supporting, and engaging clinical quality improvement teams.
• Accountable for ensuring performance in provider clinical metrics.
• Address provider performance concerns through the development and implementation of Performance Improvement Plans.

Strategic Partnerships

• Serve as clinical leader representative for regional strategic partnerships.

Clinical Duties

• The RMO is expected to work clinically in addition to providing medical leadership. Weekly clinical requirements reflect the number of offices the RMO is managing. The clinical requirement/week is: 40 hours/week – (8 hours management time + 3 hours management time per office).
• Additionally, the SVPCO may request that RMOs provide up to an additional 4-hours per week of clinical time during periods of peak/surge volume.

Qualifications

• Graduate of an accredited ACGME/AOA in Pediatric or IM-Peds residency training program.
• BC/BE with the ABP or ABEM/AOBEM.
• Licensed in the state where the site(s) is located.
• Ability to obtain and maintain DEA certification.
• Meet threshold criteria/qualifications for Credentialing and Privileges.
• Quality/Process Improvement experience Required.
• Strong communication, interpersonal and presentation skills.
• Good computer and electronic record skills.
• Excellent managerial and organizational skills.
• Minimum of 5 years of experience in clinical pediatric urgent care/ER practice that demonstrates success in quality, clinical variation, practice management, and patient experience.
• Minimum of 1-2 years of experience in leadership roles within a pediatric, urgent care, or emergency department.

Additional Qualifications:

• Collaborative work style.
• Ability to serve as a diplomat/ mentor with strong leadership presence.
• Strong communication skills, including written and verbal.
• Ability to lead and manage broad-based change and development.
• Strong interpersonal and team/group dynamic skills. Ability to balance the needs and perspectives of multiple constituencies and assist groups in decision making.