Night Auditor

Our Beliefs
At Fathom Companies, we believe in fostering an environment of empowerment, creativity and teamwork. We believe in presentation, remarkable design and fastidious attention to detail. We believe in sustainability and making a positive contribution to our local communities. We believe in the richness of opportunity that is possible when grounded in mutual trust and respect.
Summary of Position: Assist with overseeing nightly operations & security of the hotel. Reconcile and post daily revenue activity. Assist with training and supervising team members on the overnight shift.
Essential Functions

• Reconcile and complete assigned daily work
• Run find trial balance to post rooms and close day
• Oversee night associates in absence of Night Manager
• Assist with new hire training and suggested coaching and counseling
• Ensure security of the property
• Take action as necessary in case of emergency to secure property and safety of guest
• Run accounts receivable reports
• Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required
• Perform duties of front desk agent
• Assist with accounting functions as requested
• Adhere to applicable hotel Standard Operating Procedures

Functions while at the front desk:

• Take every opportunity to amaze the guests.
• Smile, have eye contact and greet guests immediately.
• Maintain a well-groomed, professional appearance at all times, including uniform and name tag.
• Actively solicit feedback from guests.
• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.
• Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Be friendly, thorough, accurate and efficient in taking reservations.
• Be friendly, thorough, accurate and efficient in performing Check-ins.
• Be friendly, thorough, accurate and efficient in performing Check-outs
• Assist guests with luggage upon their arrival to and departure from the hotel
• Use the guests' names.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Handle messages, wake-up calls, mail, and faxes properly.
• Assist guests' with laundry/dry cleaning needs.
• Know of incoming VIPs.
• Distribution of nightly/ monthly reports

Administrative Skills:

• Effectively utilize Property Management System
• Effectively utilize Electronic Key Equipment
• Document maintenance issues
• Maintain proper logs of courtesy shuttles use
• Respond promptly to FOM or MOD requests
• Attend required meetings
• Maintain a clean and orderly work area
• Properly document all transactions
• Handle and account for all cash, checks and credit cards properly
• Balance and close shifts properly
• Reading, writing and basic math

Revenue Generations Skills:

• Demonstrates proper selling techniques during the reservation and walk-in process
• Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available.
• Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services.
• Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
• Have full understanding of franchise honors program.
• Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures.
• Verifies all information on reservations check-in; name, address, method of payment, etc.
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers.
• Identifies and records special billing instructions and notifies accounting.
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
• Adheres to hotel policies regarding the use of cash bank.
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.

Teamwork/Supportive Skills:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Answer incoming calls to hotel and hotel guests
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Report to work on time
• Be available to work a flexible schedule to include weekends and holidays
• Maintain effective communication through the use of meetings, log books and bulletins
• Be available to help other departments in emergency situations
• Perform other assignments as directed by the General Manger
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook

Safety and Security:
- Properly handle and account for keys
- Be knowledgeable of policies regarding emergency procedures and security concerns
- Ensure protection of guests' room numbers
- Responsible for property and personnel building safety during shift
Specific Job Knowledge, Skills and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to communicate in and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to be focused and self-motivated; there is minimal supervision.
• Ability to participate as a part of a team.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.

Physical Demands

• Most work tasks are performed indoors.
• Must be able to move up to 15 lbs regularly, and 25-50 lbs. occasionally.
• Must be able to identify and address deficiencies in cleanliness and safety standards and notify appropriate team members of same.
• Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment.

Qualifications

• High School or equivalent education required. One-two years in an accounting position.

This job description is not an exclusive or exhaustive list of all job functions that an associated in this position may be asked to perform from time to time.