Director, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Management Director, Debit Product Management, North America Markets (NAM)

Overview

Debit is a significant source of NAM revenue and growth. The Debit Product Management team is focused on building superior products and solutions for Mastercard that are aligned with the needs of consumers, issuers, merchants, and acquirers. We expect US debit will keep growing at a healthy pace, as the shift to digital and the growth of contactless continue to displace cash and checks. However, we also expect significant changes to the debit landscape, driven by recent regulation and new technology. To manage this landscape, we have developed a transformational strategy to be a disrupter while looking to preserve our existing debit business.

The Director, Debit Product Manager, will be part of the North American (NAM) product team responsible for driving growth in our debit business. This role will support the execution of our Debit Product Strategy by providing Best-in-Class Debit Product expertise to ensure the ongoing relevance of Mastercard in Debit.

Role:

1. Data Analysis & Performance Optimization: Analyze data related to debit routing, both for single and dual message networks, to drive performance improvements and optimize approval rates. Develop actionable insights to enhance transaction routing.
2. Strategic Partnership Management: Collaborate with Deal Management and Account Management teams to craft and negotiate incentive agreements and identify opportunities to drive net revenue growth from debit transactions.
3. Value Proposition Development: Build and communicate a compelling value proposition for increasing transactions to our network. Prepare and deliver presentations that highlight the benefits and efficiencies of choosing our debit networks.
4. Market Insight & Regulatory Awareness: Stay informed about the evolving debit landscape, including regulatory changes, technological advancements, and competitive dynamics. Apply this knowledge to inform product strategies and drive business outcomes.
5. Communication Development: Create and develop effective communications that convey our debit strategy and its benefits to both internal and external stakeholders, ensuring clarity and alignment with business objectives.
6. Stakeholder Experience Analysis: Understand and analyze the end-to-end experience of all stakeholders—including cardholders, merchants, acquirers, and issuers/issuer processors—to influence our product roadmap and maintain a competitive edge.
7. Performance Monitoring: Develop and maintain a comprehensive scorecard to monitor key performance indicators related to debit acceptance. Proactively identify performance challenges and implement corrective actions to drive usage and revenue.

All About You:

1. Expertise in the Debit Ecosystem: Demonstrated knowledge of the U.S. debit landscape, including Dual Message and Single Message systems, and understanding interchange impacts, particularly how they differ based on whether transactions are processed through regulated or unregulated banks.
2. Analytical Skills: Proven ability to leverage data analytics tools to identify trends, assess performance, and make informed recommendations that align with business goals. Proficient in running reports, collecting data, and performing analysis to derive actionable insights.
3. Advanced Microsoft Skills: Strong proficiency in Microsoft Excel and PowerPoint, with the ability to create detailed reports, dashboards, and presentations that effectively communicate findings and strategies.
4. Effective Communication: Skilled at clearly and succinctly discussing complex debit solutions with various stakeholders, including customers, product teams, and technical teams.
5. Customer Engagement: Experience in addressing and resolving transaction-related inquiries with a focus on urgency and customer satisfaction, ensuring smooth operational performance.
6. Curiosity and Inquisitiveness: A strong drive to be endlessly curious about the business, continuously asking "why" to deepen understanding of processes and outcomes. This curiosity fuels innovation and informs strategic decisions.
7. Collaborative Mindset: Ability to work effectively across functions and engage with diverse teams to drive initiatives and achieve strategic objectives.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

New York City, New York: $148,000 - $237,000 USD

O'Fallon, Missouri: $123,000 - $198,000 USD

Purchase, New York: $141,000 - $228,000 USD

Remote - New York: $123,000 - $198,000 USD