Discover a career at Depot Connect International (DCI) , a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC . Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.
Hourly rate range is $23.22 To $29.92 Per Hour
ESSENTIAL JOB FUNCTIONS:
- Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
- Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
- Creation of repair orders to include customer concerns, contact info, unit info, etc.
- Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
- Maintain job files with all pertinent correspondence to each job.
- Daily yard checks and logs and update the customer accordingly
- Update daily key performance indicators (electronic and printed) to be posted in the shop.
- Interact with service management team, and technicians.
- Ensure fabrication materials are readily available in stock
- Allocate and pull parts for repairs orders
- Research and order parts to job spec
- Pickup parts as needed
- High School Diploma required; Associates or Bachelor's degree a plus
- Prefer at least 5+ years' experience in a similar role
- Self-starter with excellent customer service skills
- Strong organizational and time management skills
- Detail oriented
- Strong written and verbal communication skills
- Medical, Dental and Vision Insurance
- 401(k) with match
- Paid Time Off
- 10 Paid Holidays
- Tuition Reimbursement
- Parental Leave