Special Assets/Default Management

Essential Functions

• Overall responsibility for a function or departments within the Special Assets Loan Administration Group
• Manages all special assets to highest/best outcome (including resolution, refinance, reinstatement, forbearance, foreclosure, bankruptcy, loss mitigation, liquidation, etc.)
• Manages team members to achieve such outcomes
• Responsible for internal and external compliance within all areas of Special Asset Servicing
• Establishes regular operational reporting that identifies gaps in attaining required service levels
• Places controls and risk procedures in place to mitigate errors
• Drives the development and analysis of data to identify trends and determine root cause servicing issues; utilizes data to facilitate process implement initiatives
• Generates new ideas, recognizes the need for new or modified approaches; brings perspectives and approaches together to improve practices
• Assures contractual client service standards are achieved or exceeded on a monthly basis
• Manages all Default system and enhancements associated with mortgage-servicing platform
• Oversees policy and procedure development and enhancement within Default
• Responds to client issues as needed
• Develops and prepares annual budgets and monitors monthly expenses; initiates controls to maintain expenses within budget
• Facilitates long-term planning, plan creation, and execution based on changing business and market environment
• Establishes business goals in partnership with senior management for overall function and departments
• Measures and monitors key functional performance measures by department, to increase income, and improve service levels
• Works with managers to develop and monitor individual and departmental goals and provides effective feedback and guidance on a regular basis; holds managers accountable for meeting established goals
• Develops and maintains staff planning forecast to recruit, develop and retain a cohesive Default support structure that motivates and builds a superior Default team
• Administers staff performance and leads effective performance management and professional talent development across all respective departments
• Ensures all activities are in accordance with company and regulatory risk and compliance requirements
• Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk.

Competencies/Skills

• Progressive experience and significant exposure to all default areas of loan servicing including Collections, Loss Mitigation, Foreclosure, Bankruptcy, REO, Claims and Default Compliance
• Strong analytical/financial analysis skills
• Demonstrated success implementing technological solutions to improve productivity, increase customer service levels, or expand capacity
• Strong leadership skills to inspire outstanding performance through collaboration
• Strong customer service skills to effectively execute the strategic goals and mission of Cenlar, while demonstrating Key Success Factors
• Strong attention to detail with the ability to stay organized and problem solve in a fast-paced environment
• Ability to articulate issues, problem solve and analyze with creative and outside of the box thinking
• Strong communication skills (written and verbal) with internal and external partners; ability to convey findings in a concise and comprehensive manner
• Effective organization and time management skills
• Capability to build trusting relationships internally and externally and elicit confidence by demonstrating reliability
• Strong team player with the ability to work effectively in a cooperative and diverse environment
• Capacity to analyze processes, support change and think operationally and strategically to achieve business goals
• Advanced use of Microsoft Office Suite

Education and Experience

• Bachelor’s degree or equivalent experience
• 7+ years of experience in mortgage operations including loan administration, loan asset management, loss mitigation, mortgage servicing or mortgage banking

Accessibility :

• At Archwest, we will make reasonable accommodations to enable individuals with disabilities to perform essential functions. Please just let us know by contacting us at