Rev Ops Lead

About us

Scribe is where exceptional people come to do the best work of their careers. We are a Series A, product-led growth startup based in SF. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. We’ve helped over a million users in 100+ countries document and share what they know. We have raised $55M in funding from top investors and are growing our revenue, user base, and product very quickly. Come join us in our mission to unleash and up-level the world’s know-how!

How we work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values:

• A strong sense of ownership
• Defaulting to action
• Humans over everything else
• A continuous learning and growth mindset
• High performance, high-velocity output
• A supportive, respectful and transparent work environment

About the role

The Rev Ops Lead will help to enable our Sales, Marketing & Success teams to understand business health and hit their goals through improved strategy, automated processes, and effective reporting via dashboards and forecasts. We are looking for a motivated, data-driven, results-oriented individual who can partner with leadership to drive efficient outcomes for our PLG motion. As a founding member of the Rev Ops team, you’ll have the unique opportunity to shape a brand new function responsible for building and continuously improving the systems needed to unlock the next phase of Scribe’s exponential growth.

Examples of what you’ll be doing

Tooling & Enablement:

• Own revenue tech stack, integrations, roadmap, and workflows. Drive implementation of new billing/accounting systems as part of our scale strategy
• Ensure all of our go-to-market systems and Sales/Success processes operate efficiently and scale according to our company growth plans
• Improve data quality, analysis and reporting through data administration and recommended tooling

Invoicing & Accounting:

• Manage day-to-day accounting of revenue cycle from order management, invoicing and collections

Data & Business Insights:

• Leverage data to identify gaps and strategic areas of improvement for sales & success teams
• Oversee reporting, tracking and analysis of funnel metrics, helping maintain clear visibility of GTM activities and their effectiveness
• Own high level of data accuracy within Salesforce in regards to pipeline, bookings, product book, etc

Planning:

• Work with leadership to help set OKRs and revenue targets
• Inform incentive and commissions construction

You could be a great fit if

You are an operations person through and through. You think in terms of systems and processes and love to build for efficiency, accuracy, and scale. You know Lead to Order and Order to Cash workflows inside and out, and are equally excited to whiteboard a system architecture and dive into integration code. You communicate clearly with myriad stakeholders across the business and are excited to collaborate in cross-functional teams to meet your objectives.

The ideal candidate can design processes and data flows that meet the needs of our business today, while also serving as a solid foundation as the department grows. You are commercially minded, but think deeply about the day-to-day activities of our reps and how to reduce friction in the customer journey.

If you’ve had marketing, sales or CS operations experience and have opinions on building seamless processes and strong data structures, we’d love to hear from you!

Qualifications

• 4+ years of experience in Sales Operations / Business Operations / Revenue Operations at rapidly growing SaaS organization
• Deep knowledge of Lead to Order & Order to Cash workflows
• Experience working within Salesforce or similar CRM, Stripe or equivalent SaaS billing platforms, QuickBooks or equivalent accounting tools
• Experience building integrations using custom APIs and out-of-the-box connectors
• Ability to work with large, complex data sets within Excel / google sheets and provide business insights
• Clear demonstration of hitting and exceeding operational and project goals
• Highly organized, detail oriented, and strong sense of urgency
• Strong interpersonal, organizational, communication and decision-making skills
• Bonus: If you have an understanding of SaaS revenue recognition

What we can offer you

• Some of the nicest and smartest teammates you’ll ever work with
• Competitive salaries
• Comprehensive healthcare benefits
• Exciting and motivating equity
• Unlimited PTO
• 401k
• Parental Leave
• Commuter/Remote benefits
• WFH Stipend

Compensation

$100k-$140k USD salary + equity

We consider several factors when determining compensation, including location, experience, and other job-related factors.