Akcelo is an award-winning, independent brand experience agency founded in 2019. We have 200+ staff across offices in Canada, the US, the UK, and Australia. Our agency builds brands for the experience era with in house capabilities to drive unique experiences across the entire customer journey.
The Client Partner is the most senior leadership role in Client Services, responsible for overseeing and managing senior level client relationships and driving strategic growth across the client portfolio in the Agency. This role involves leading strategic account planning, x-functional team leadership, and ensuring the highest level of client satisfaction with a focus on client growth through strong client partnerships. This role supports the Managing Partner in achieving overall business success and strategic objectives.
An expert at senior client and c-suite stakeholder management, the Client Partner seeks at all times to be the clients most important partner, ensuring all agency outputs align with the clients business goals, exceptional project management and represents the agency's objectives. The Client Partner is completely accountable for the success of the portfolio they run, including leading growth plans, retainer negotiations, C-Level issue resolution, team performance and agency output quality.
The role involves:
- Exceptional organisational and communication skills with the ability to lead client communications, presentations and stakeholder meetings
- Proactive and agile when managing the clients and internal teams, you ensure briefs come on time and the relevant resources are lined up
- You interrogate briefs and feedback to drive clarity and ensure the agency is set up for success
- An expert in managing the creative process, you consistently deliver projects to budget, deadline and the highest quality
- Knowing when and how to pivot for the good of the work
- Cultivate strong client relationships grounded in expert understanding of their business.
- Hold strong relationships internally - confident and curious to want to understand and connect the stretch of agency capabilities.
- Work with the PM to lead WIP meetings and set timings for projects, ensuring expectations are clear and met
- Mentoring, growing and overseeing junior team members.
- Advertising agency experience (min 10+ years) in an Account Management role
- Ideally, strong integrated experience, but more importantly, be curious and excited to learn and be exposed to different capabilities within the agency (the work we do touches everything from Brand, Film, Digital, Social, Activations, PR, Retail, CX, Martech and customer lifecycle strategy)
- Self starter mindset who loves to solve problems
- Highly organised, detail-oriented and takes pride in delivering all work to the highest standards
- Love working in a fast paced team environment
- Located in California, with ability to travel nationally and internationally
But Why Apply?
Over the last five years we smashed the ceilings created by established agencies and created some larger than life campaigns, innovative retail-tech solutions, threw some epic events, and besides happy clients, we took home the B&T Emerging Agency of the Year, Mumbrella's Experiential Agency of the Year, and a number of APAC Effies. And we are just getting started. You see, we believe in magic, and value the genuine, the experimental, the limitless, and the imaginative. We make, break and build things, without the fear of failure, and we share our time and our talents. If that is something that excites you too, we want to hear from you!
The position is hybrid, with time spent at our clients' offices (Los Angeles), work from home, and travel within the US and Canada. We offer a competitive benefits package, including 4 weeks vacation, personal/sick days, and a global advantage where after your workplace anniversary, we provide opportunities to work for a week from our Sydney, Australia office; Vancouver, Canada office; or from wherever you want to tack on to your personal travel plans!
Akcelo is committed to nurturing, creating and building a diverse environment. We encourage all applications from diverse backgrounds, identities, beliefs and abilities to apply for this or any role with us. If you resonate with the above, send in your CV, and let's explore this journey together!