Company:
Eataly North America
Location: New York
Closing Date: 24/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Company Description
Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:
The Ecommerce Operations and Logistics Manager is responsible for managing the end-to-end operations of the ecommerce business across DTC, B2B, and marketplace channels (Amazon) for North America. This role will oversee order fulfillment, inventory management, supplier relationships, process improvements, and cost control to ensure efficient and scalable logistics that support business growth. The ideal candidate will be detail-oriented, data-driven, and have a proven track record of optimizing operations to enhance customer satisfaction and business profitability.
The role serves as key leader in managing ecommerce logistics and operations, reporting directly to the Director of Digital Sales.
Qualifications
Benefits and Perks
Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:
- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team's product knowledge
The Ecommerce Operations and Logistics Manager is responsible for managing the end-to-end operations of the ecommerce business across DTC, B2B, and marketplace channels (Amazon) for North America. This role will oversee order fulfillment, inventory management, supplier relationships, process improvements, and cost control to ensure efficient and scalable logistics that support business growth. The ideal candidate will be detail-oriented, data-driven, and have a proven track record of optimizing operations to enhance customer satisfaction and business profitability.
The role serves as key leader in managing ecommerce logistics and operations, reporting directly to the Director of Digital Sales.
- Order Fulfillment Management: Oversee the complete order fulfillment process for DTC, B2B, and marketplace channels, ensuring timely, accurate delivery and seamless customer experience.
- Inventory and Demand Management: Maintain optimal inventory levels, minimize stockouts and overstock, and collaborate with sales and merchandising teams to forecast demand and plan inventory accordingly.
- Supplier and Vendor Management: Manage relationships with suppliers, dropship partners, and third-party logistics providers, negotiating favorable terms and ensuring service level agreements are met.
- Cost Control and Packaging Optimization: Monitor and control operational costs, including shipping, warehousing, and packaging, and implement strategies to minimize expenses while protecting products during transit.
- Process Improvement and Automation: Continuously analyze and improve operational processes, implement automation tools to streamline order processing, and reduce manual errors.
- Technology Integration and Systems Management: Oversee the integration of logistics and order management systems with ecommerce platforms, ensuring efficient, automated, and centralized order processing across all sales channels.
- Performance Tracking and Reporting: Monitor key performance indicators (KPIs) related to operations, generate reports on logistics performance, and provide insights to senior management for strategic decision-making.
- Compliance and Risk Management: Ensure compliance with local, national, and international regulations, manage Amazon-specific requirements, and mitigate risks within logistics operations, including supply chain disruptions.
- Scalability and Capacity Planning: Develop scalable logistics solutions to support business growth, plan warehouse capacity for peak periods, and expand operations to new markets or increased order volumes.
- Customer Experience and Collaboration: Work with customer service and marketing teams to resolve operational issues, align logistics with promotional activities, and enhance the overall customer experience across all channels.
Qualifications
- Bachelor's Degree
- 4+ years of experience in e-commerce operations and logistics
- Demonstrated success in managing multiple e-commerce channels
- Experience forecasting inventory needs
- Outstanding attention to detail
- Excellent verbal and written communication skills
- Microsoft Excel and PowerPoint skills
- Experience with databases, automation or business intelligence preferred
Benefits and Perks
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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Eataly North America