Company:
Global Channel Management, Inc
Location: Chicago
Closing Date: 24/10/2024
Salary: £125 - £150 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Cisco Voice Engineer needs 4 years of experience providing high-quality end user support, resolving issues and providing a high level of customer service.
Requirements:
- Bachelor's degree or higher in a related technical area or equivalent technical training/experience.
- Certification in a call management/voice system application.
Experience:
- Minimum four years of experience providing high-quality end user support, resolving issues and providing a high level of customer service.
- Minimum two years of experience with Cisco Call Manager, Cisco Unity, UCCX, and Finesse.
- Minimum two years of experience providing IT customer support within a research or academic environment.
- Experience in higher education and a hospital setting.
- Experience in voice communications, including but not limited to: voicemail, phone systems, and call centers.
Duties:
- Provide a high level of customer service focused technical support over the phone, via email, over chat, and other communication mediums identified. This includes:
- Timely, courteous, and polite customer interactions.
- A high level of problem-solving skills to resolve issues, answer questions, and determine ways to eliminate these issues in the future.
- Technical knowledge of Cisco Call Manager, Unity voicemail, and Call Center applications.
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Global Channel Management, Inc