Senior Regional Administrator- Specialty Care Outpatient Clinics (Sugar Land, Clear Lake and Ba[...]

At Houston Methodist, the Sr. Regional Administrator position is responsible for activities of multiple, on and off-campus practice locations within a specific region to include, at significant scale, both Primary Care and Specialty group practices. This position will lead the integration of multiple operational and clinical leadership structures, promote the business growth of the clinic network, assist in the development of regional strategic direction with Senior leadership, serve as the primary liaison with physicians in SPG and PCG within the region (for those managed in this structure) in coordination under the direction of the Chief Operating Officer and Regional CEO. The Sr Regional Administrator position reinforces compliance with legal requirements, standards, policies and procedures including financial performance. This position oversees the performance of quality service delivery, implementing quality improvement processes and timely planning, directing, and implementing the financial, personnel, patient care, operational and delivery of services. This position requires PO SVP approval.

PEOPLE ESSENTIAL FUNCTIONS

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level.
• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
• Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
• Serves as the main point of contact between regional CEO's, Specialty Physician Chairs (as appropriate), hospital executive leadership, Physician Organization executive leadership and COE System Administrators to align and execute business strategies according to regional strategic plan. Key focus areas are on financial performance, clinical effectiveness, physician relations, and overall enhancement of quality, operations, and patient satisfaction.
• Proactively meets with Physicians in assigned region to remove barriers, share customized reports, develop action plans, discuss any interdepartmental or interpersonal challenges that might exist and propose solutions.

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
• Maintain and improve operations related to access by ensuring proper utilization of direct and/or online scheduling. Proactively partners with Access and Scheduling Teams to maximize scheduling for regional providers, including but not limited to referral management direct scheduling access, use of online scheduling platforms for providers as appropriate, and ensuring Epic templates and provider profile tools are updated and accurate.

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.
• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.
• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Leverage process improvement techniques (LEAN) to improve clinic operations across assigned region. Strategically develop, refine and improve clinic performance metrics by driving performance against a standard, well defined set of metrics.
• Establishes and enforces benchmarks consistent with MGMA industry standards and partners with subordinates to monitor effectiveness across practices. Drives accountability for key operational indicators including but not limited to financial and quality metrics such as in basket utilization, clinical close rate, etc. Assesses current performance and develops action plans to achieve optimal performance.

• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.
• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Assumes primary responsibility for the fiscal administration and integrity of the region including purchasing, capital equipment, physician contract administration, inventory management, monthly account management and reports, and grants management.
• Drives accountability of front end revenue cycle functions including registration/eligibility, authorizations, denials, and co-pay collections. Works in conjunction with the Central Business Office to provide analysis, feedback, and coaching to physicians and staff as needed.

• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.
• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.
• Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.
• Drives innovation that advances the physician organization in a transformative way through knowledge of new technologies, methodologies that support productivity, workflow, production, efficiency, and effectiveness.
• Partners with PO Executive team on operational initiatives that affect the system. Leads committees and/or sub-committees as needed and participates as a key member of the PO leadership team in decision making and execution of various programs and/or initiatives.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Master's degree required

• Ten years in Health Care with experience in Health Care Administration or a closely related field required. For internal applicants, eight years HMH-specific experience will be considered
• Five years of progressively responsible management experience required, preferably in an academic and/or medical setting
• Experience in a physician organization or clinical practice setting with primary care experience