Work Location: Philadelphia, Pennsylvania
Hours: 30
Pay Details: $21.25 - $27.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.
Line of Business: Services bancaires personnels et commerciaux
Job Description:
The Banking Associate is a professional in banking, plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.
Depth & Scope:
- Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services.
- Delivers end-to-end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations.
- Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance.
- Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner.
- Accurately completes everyday banking transactions either on the teller line or on the platform.
- Services the customer, on both the teller line and platform as needed.
- Connects with customers, provides financial advice, and deepens relationships through lead management activities.
Education & Experience:
- High school diploma or GED.
- 1 year experience working with customers in any capacity.
- Demonstrated Customer Service skills preferred.
- Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
- Teller experience preferred.
- Required to complete Teller training and part 1 of platform training upon hire.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with ability to be concise, clear and consistent.
- Demonstrated effective problem-solving skills.
- Demonstrated ability to schedule and prioritize work.
- Demonstrated ability to work independently and within deadlines.
- Sound judgment in decision making and problem solving.
- Proficient in Microsoft Office.
- Notary License preferred.
Customer Accountabilities:
- Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers.
- Establishes and nurtures customer relationships by consistently displaying product knowledge.
- Manages wait times to meet with a Banker.
- Engages in lobby leadership and represents the first point of contact for customer inquiries.
- Understands and supports the Bank's customer service strategy.
- Ensures tasks are performed within established policy and procedures.
Employee/Team Accountabilities:
- Contributes to a positive work environment by aligning to TD Model, Brand and Culture.
- Be an active participant in personal performance and development activities.
- Collaborates with team members in contributing to the success of the team and organization.
- Positively embraces change.
Physical Requirements:
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Responding quickly to sounds – Occasional
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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