Child Support Services Agent 1

Salary: $38,610.28 Annually
Location : GWINNETT COUNTY, GA
Job Type: Full Time
Job Number: 2025-71911
Division/Office: DCSS - Region 3
Unit: LAWRENCEVILLE
Opening Date: 10/23/2024
Closing Date: 11/4/2024 11:59 PM Eastern
Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service . The Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. These outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.
DCSS is seeking candidates for the position of Child Support Services Agent 1 . This position is at the DCSS office in Lawrenceville, Gwinnett County, GA.
JOIN OUR TEAM!!!
Job Description
Pay Grade: E
Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.
Role and Responsibilities:

• Registers child support applications, validates locations, and establish paternity.
  
• Coordinates child support activities with legal, judicial, and public organizations.
  
• Establishes child support obligations and ensures that such obligations are met.
  
• Communicates with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
  
• Manages a caseload to ensure that child support cases follow the Same Day Service Standard of Operating Procedure.
  
• Performs other professional responsibilities as assigned.

Minimum Qualifications

• High school diploma/GED AND one (1) year of direct job-related experience.

Preferred Skills/Qualifications Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:

• Associate's degree from an accredited college or university.

• Human services or legal services case management work experience.

Additional Information
For more detailed information about the Georgia Department Human Services
Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits : 1-800-610-1863
Flexible Benefits : 1-877-342-7339
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves : 1-877-342-7339
Credit Union
Employees are eligible to become members of the and
01
Are you aware this position is in Gwinnett County, Georgia?

• Yes
• No

02
What is your highest level of education completed?

• Doctorate Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED
• None of the Above

03
How many years of experience do you have working with non-custodial parents as a Child Support Agent/Child Support Services office?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years

04
How many years of experience do have communicating with clients and other constituents via telephone, email correspondence and direct contact?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• More than 4 Years

05
How many years of experience do you have providing face-to-face customer service?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• More than 4 Years

06
How many years of human services or legal services case management work experience do you have?

• None
• 1 Years
• 2 Years
• 3 Years
• More than 4 Years

Required Question