Join an exciting clinical and educational role!
We are looking for a skilled dental assistant to be in a unique role right here in Las Vegas! Step outside of the typical "Mon-Fri" chairside assistant role - step into chairside AND education support!
The Clinical Education Support Specialist has a clinical role and a non-clinical role. The clinical role is to serve as a chairside dental assistant in a clinical practice including patient care and general clinic administrative procedures and maintenance. This will be under the direction of Dr. Michael Scherer - a surgical prosthodontist placing and restorting overdenture and LOCATOR implant cases. This will be approximately 1-2 days a week, depending upon the week.
The non-clinical role is supporting education courses including enrolling students, shipping/receiving and administrative-related course responsibilities, and placing orders in a procurement system. Under the direction of the Las Vegas Global Education Center Manager & Chief Clinical Officer, the specialist role works closely with the education, marketing, and sales teams to facilitate enrollment, participation, and organize education course fulfillment. This will be approximately 3-5 days a week, depending upon the week.
At Zest, we take pride in working together in building the highest quality products and support that exceeds our customers' expectations. Zest's humble beginning started in 1972 within a small dental laboratory in San Diego, California. Zest Dental Solutions is a global leader in the design, development, manufacturing, and distribution of diversified dental solutions for a continuum of patient care from the preservation of natural teeth to the treatment of total edentulism. Promote and provide clinical support for Zest Dental Solutions product portfolio to dental professionals and through partnerships with clinicians and customers focused on clinical and education activities.
Essential Job Duties and Responsibilities:
- Clinical dental assisting activities - 25% of the time
- Supports dental care delivery by preparing the treatment room, patient, instruments, and materials.
- Performs procedures in compliance with the State of Nevada State Board of Dental Examiners including restorative and/or surgical procedures.
- Prepares the treatment room for patients by following prescribed procedures and protocol; readies patients for dental treatment by welcoming, comforting, seating, and draping patients.
- Provides information to patients and employees by answering questions and requests.
- Assembles instrumentation by sterilizing and delivering instruments to the treatment area, positioning instruments for dentist's access, suctioning, and passing instruments.
- Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth.
- Provides diagnostic information by exposing and developing radiographs.
- Is actively involved with laboratory procedures including pouring, trimming, and polishing study casts, intraoral scanning, and denture services.
- Maintains patient appearance and ability to masticate by fabricating temporary restorations and cleaning and polishing removable appliances.
- Helps the dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
- Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
- Documents dental care services by charting in patient records.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations in accordance with the Dental Board of Nevada.
- Protects patients and employees by adhering to infection-control policies and protocols.
- Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer's instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
- Maintains dental supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.
- Is comfortable in an educational environment including video recording, photography, and providing patient care in front of an audience.
- Outbound activities related to Zest education courses & commercial activities - 25% of the time
- Inbound and outbound calls and emails to initiate and follow up on education and commercial leads.
- Building and maintaining a lead list of potential customers.
- From your phone and email activities, provide feedback to the digital marketing team so they can continuously improve their digital marketing activities and lead conversion.
- Answering potential customers' questions regarding education courses, and retail products, and sending additional information as needed.
- Utilizing tools and platforms such as Zoho Desk or others provided to communicate with customers.
- Profile & research attendee behavior and survey attendees before and after educational courses.
- Place orders directly into an order management system as needed.
- Support education and education courses - 50% of the time
- Participate in workshops and educational courses including presenting, speaking, and engaging with prospective customers and partners at industry events giving them a full understanding of the company's solution and business.
- Profile & research attendee behavior and survey attendees before and after courses.
- Place course attendees' orders directly into an order management system.
- Maintain inventory, process and organize commercial and education hands-on materials.
- Coordinate, organize, and assist management of shipping and receiving, and any other materials for education courses.
- Perform mailing duties of advertisements, brochures, technical information, etc.
- Monitor, assist, and coordinate education courses and related social activities.
- Produce models, dentures, and other hands-on related materials for assisting commercial & education teams.
- Collaborate with Global Education Center Manager, Tradeshow and Events Assistant Manager, and education/clinical teams on education courses.
- Collaborate with Global Education Center Manager, Tradeshow and Events Assistant Manager, and education/clinical teams on tradeshow and venue activities.
- When needed - be available for weekday evening, Saturday, and Sunday education course programs and/or activities.
Education, Experience, Skills, & Abilities:
- Completion of a certified dental assistant training program required; preference for licensure as a registered dental assistant (RDA).
- Preference for at least 2 years of clinical experience as a dental assistant; experience with implant dentistry surgical and restorative procedures preferred.
- Radiographic certification is required.
- The ideal candidate possesses the 3 Ps (Professionalism, Patience, and a "People-First" attitude).
- High school diploma or general education degree (GED) is required.
- E-commerce, Magento, and Zoho Desk experience preferred but not required.
- Must be comfortable working independently and a strong team player.
- Attention to detail and high level of accuracy; ability to be resourceful, expedient, and problem solver is required.
- Organized, team-oriented, collaborative personality, able to adapt to changes, and someone who doesn't get flustered easily.
- Ability to achieve targets.
Physical Requirements:
- Ability to sit, use hands and fingers, talk/hear, and smell.
- Ability to stand, walk, and reach frequently.
- Ability to climb or balance, stoop, kneel, or crouch occasionally.
- Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 50 lbs.
- Close vision is required to see computer monitors, read documents, and operate copy and fax machines; distance vision is required to drive an automobile if driving is a requirement of the job.
- Work environment is indoors and climate controlled; occasionally exposed to outdoor weather conditions
- Moderate noise levels as found in business offices with computer printers, households with TVs and dishwashers, and driving light traffic.