Lead Admissions Representative

myFootpath is growing and seeking a Lead Admission Representative to help enroll and retain adult students into online Associate, Bachelor’s, and Masters degrees at our regionally accredited, non-profit partner universities.

All Admission Representatives hold the title of Graduation Specialists, and they work with prospective students who come from a variety of sources such as warm call transfers, email, web search, and social media. Each Graduation Specialist must learn to discuss the merits of different degree programs, assess the prospective student’s needs and provide a relevant degree program recommendation.

We are looking for creative and independent problem solvers who can motivate others and provide tailored service based upon the specific needs of each student.

In addition to the Graduation Specialist responsibilities, the Lead will learn and create workflows to enhance student enrollment and improve retention percentage through our CRM.

The position will also assist the Director with onboarding, training, and ongoing support for Graduation Specialists.

Our Lead will collaborate with other Directors and executive leadership on projects that will involve process and tool development, enrollment, and retention. They will meet frequently to share results, best practices, and areas of opportunity.

The Lead will also work with client key contacts to roll out new updates, training, and resolution to student issues, as well as meticulously document and record ongoing and continuous contact using the CRM system and produce activity reports as needed.

This is a client-facing role. The work will include occasional campus visits, consulting visits to universities, and networking at conferences.

A data background is required as the Lead will need to monitor, analyze, and synthesize large data sets to create clear direction for each day that will impact enrollment and registration.

Position is HYBRID - the in-office days are spent in Chicago’s Loop in a dynamic, eco-friendly, modern environment with access to an on-site gym.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Continuously meet and exceed monthly goals and maintain a high level of enrollments by successfully presenting partner university degree programs and guiding prospective students through the selection and application process.
• Serve as an advisor, counselor, advocate, and mentor for adult students as they transition into the academic environment and strive to balance education, employment, family, and/or other life responsibilities and challenges.
• Conduct one-on-one interviews via video conference to evaluate the prospective student's needs, interests, and qualifications and match to degree programs.
• Maintain a high level of knowledge regarding the offerings, programs, services etc. of all partner universities ensuring complete student satisfaction from inquiry to enrollment to graduation (such as admissions, financial aid, and academics).
• Efficiently and professionally respond to student concerns at all stages leading up to graduation (such as recently enrolled, first course, at-risk, or continuing students).
• Gather any necessary documentation and information needed to successfully guide prospects through the entire admissions, enrollment, registration, and other processes required for graduation from a degree program.
• Act as a team leader, effectively communicating and collaborating with your team to improve outcomes.
• Work with executive leadership to improve processes and increase efficiency.
• Monitor, analyze, and synthesize large data sets to improve day-to-day outcomes.
• Meticulously document and record ongoing and continuous contact using the CRM system; produce activity reports as needed.
• Move projects along and garner new business interest by attending conferences and meeting with stakeholders at various institutions.

MINIMUM REQUIREMENTS:

• Bachelor's degree required.
• Experience leading a team.
• Experience with data analysis.
• 5 years experience in inside sales or telephone sales required.
• 5 years experience in college admissions, recruitment, and/or retention required.
• Experience in higher education preferred.
• Ability to understand data.
• Must be a self-starter with an entrepreneurial spirit and the desire to work in a high-energy environment.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Team leadership: 2 years (Required)
• Higher education: 3 years (Required)
• Inside sales: 5 years (Required)

Ability to Commute:

• Chicago, IL 60603 (Required)

Ability to Relocate:

• Chicago, IL 60603: Relocate before starting work (Required)

Work Location: In person