Head of Design

Purpose of the role

To manage the layout and utilisation of workplace services and drive the technological innovation of workplace tools to improve the employee experience.

Key Responsibilities

1. Partner with key CRES, GTIS, CSO, and business stakeholders to develop workspace design that balances cost, quality, and meets the future needs of our colleagues.
2. Engage with proper architects and consultants to understand trends and benchmarks to influence workplace design standards.
3. Provide design governance and playbook to drive consistent workplace and amenities to ensure best outcomes for colleagues.
4. Continue to measure and evaluate workplace performance to evolve flexible design standards to meet business needs.
5. Engage early in the site selection process to validate which location best suits the business occupancy needs.
6. Engage with key business stakeholders at the start of each capital project to collect workplace requirements and vision and ensure consistency of design standards and requirements.
7. Partner with the ESG communities to ensure workplace solutions encompass the needs of those groups when appropriate.
8. Development of employee experience strategies through surveys and engagement initiatives to enhance engagement, satisfaction, and retention.
9. Development of initiatives to improve colleague experience, productivity, well-being, engagement, and workplace utilisation underpinned by technology solutions.
10. Identification of innovative workplace tools to drive continuous improvement, productivity, and collaboration, and support the implementation process.
11. Development and maintenance of business intelligence data including workforce analytics, industry benchmarking, performance metrics, employee satisfaction, and space utilisation, and provide recommendations for improvement.
12. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function-wide strategic initiatives.
13. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
14. Escalate breaches of policies/procedures appropriately.
15. Foster and guide compliance, ensuring regulations are observed and relevant processes are in place to facilitate adherence.
16. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
17. Demonstrate extensive knowledge of how the function integrates with the business division/group to achieve overall business objectives.
18. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector/functional knowledge, and insight into external market developments/initiatives.
19. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/sensitive situations.
20. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
21. Negotiate with and influence stakeholders at a senior level both internally and externally.
22. Act as the principal contact point for key clients and counterparts in other functions/business divisions.
23. Mandated as a spokesperson for the function and business division.

Director Expectations

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.