Housing Case Manager - Rapid Rehousing- Social Services

Specific Duties:
Conduct interviews and assessments leading to program qualification
Work with Coordinated Entry Lead Team, other external referral sources, and internal Connections Case Managers to intake new participants
Work with the Connections Housing Locator and local landlords to monitor housing and advocate for participants; advocate for participants to help participants maintain housing
Provide ongoing case management to individuals who have experienced homelessness with support and comprehensive goal planning around educational, employment, budgeting, housing, health and wellness, and children’s educational goals. Assist participants in identifying and locating services that will help them implement their goals.
Develop and maintain working knowledge of community resources related to case management
Maintain contact with other service providers and participates in planning and service coordination meetings as needed. Advocate to ensure participants receive fair and consistent services and public benefits to which they are entitled. Work with participants to enroll in public benefits to which they are entitled
Develop working knowledge of community resources related to needs of individuals and families
Teach participants how to properly organize and maintain household, basic safety skills, routine home maintenance
Teach practical financial skills, including developing a household budget, paying bills in a timely manner, and opening and maintaining a bank account
Assist with participant move-ins and apartment set-ups
Transport participants to appointments as needed
Keep accurate, complete, and up-to-date client files and HMIS data. Prepare reports and other paperwork per established program standards
Participate in regular staff, case staffing, in-service, and other meetings • Maintain relationships with other service providers and participate in planning
Maintain relationships with other service providers and participate in planning and service coordination meetings and activities as needed
Attend all City of Evanston Rapid Re-Housing ESG calls
Work with Case Managers in other programs
Plan and implement family programming along with Case Managers in other Connections programs
Implement trauma informed care and harm reduction best practices
Adhere to the Core Values and Code of Conduct for Connections for the Homeless
Perform other duties as assigned
Caseload Management:
Maintains an average annual active caseload as assigned by Management.
Acts as a liaison when required to ensure that clients are properly referred within agency programs or external services in order to remove barriers to treatment and care.
Service Planning and Documentation :
Ensures all documentation is timely, accurate, legible and clear.
Empowers clients to participate in their treatment planning as needed.
Maintains progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.
Inputs client information using electronic data entry according to agency and departmental guidelines.
Maintains an accurate record on time sheet reflecting time spent in program worked.
Prepares necessary program reports and records as requested by the supervisor and/or manager.
Manages Resources :
Maintains comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.
Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, Provide Enterprise CareWare, HIMS, NextGen and client electronic health records).
Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.
Community Involvement:
Participates in agency developmental activities as requested.
Other duties as assigned.
Safety:
Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned role in agency’s Continuity of Operations Plan (COOP).
Culture of Service: 3 C’s
Compassion
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered.
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided.
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Contact Responsibility
The responsibility for internal and external contacts is frequent and important.
Physical Requirements
This work requires the following physical activities: constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work is performed in an office setting.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.