General Manager (GM)

Summary:

Peak Pickleball Club, a premier new pickleball facility in Draper, Utah, is seeking a dynamic and driven General Manager to lead the launch and daily operations of our cutting-edge club. As the GM, you'll be at the forefront of creating a vibrant, welcoming community for pickleball enthusiasts of all levels. You’ll oversee every aspect of club operations, from ensuring smooth daily functioning to crafting unforgettable member experiences, managing events, and driving the club’s financial success.

This is an exciting opportunity for a visionary leader who is passionate about sports management and wants to make an impact in the fast-growing world of pickleball. If you thrive in a hands-on leadership role and are eager to build a top-tier club from the ground up, we want to hear from you!

Overview:

As the General Manager of Peak Pickleball Club, you will have the unique opportunity to create and implement innovative strategies that elevate the club experience for our members. You’ll oversee the operational flow, manage a talented team, and develop programs that foster member engagement. A key part of your leadership style will involve creating personal connections with members—learning and remembering their names from the first time you meet them—helping to create a warm, welcoming atmosphere that sets our club apart. Your leadership will be pivotal in establishing Peak Pickleball Club as the go-to destination for pickleball players, offering best-in-class facilities, events, and services. In addition, you’ll play a key role in driving membership growth, coordinating exciting events, and ensuring financial success, all while fostering a fun and inclusive environment.

This is a high-impact role for someone who excels in both operations and people management, and who is excited to shape the future of pickleball in Draper and the surrounding area.

Responsibilities:

1. Oversee day-to-day operations of Peak Pickleball Club, ensuring smooth functioning across all areas.
2. Refine and implement opening and closing procedures for the club.
3. Ensure all equipment and facilities are maintained and coordinate with maintenance teams for repairs and cleaning.
4. Manage court scheduling for lessons, leagues, tournaments, and member use.
5. Ensure all operational policies, safety protocols, and club rules are followed.
6. Recruit, hire, and train staff, including coaches, front desk staff, and maintenance personnel.
7. Supervise staff performance, providing regular feedback and performance reviews.
8. Create staff schedules and ensure the club is adequately staffed during operating hours.
9. Lead regular staff meetings to ensure communication and alignment on goals.
10. Address, document, and resolve employee conflicts or disciplinary issues.
11. Refine and implement customer service standards to enhance member and guest experiences.
12. Handle customer inquiries, complaints, and resolve issues related to memberships, lessons, or events.
13. Foster a welcoming club environment and regularly engage with members to address their needs.
14. Manage member communication, including newsletters and event notifications.
15. Develop and manage the club’s annual budget, ensuring profitability and cost control.
16. Oversee membership sales, renewals, and club revenue, implementing strategies to grow membership.
17. Monitor and approve expenditures for club operations, including equipment and staff salaries.
18. Prepare financial reports for ownership, detailing performance and profitability.
19. Oversee pro shop sales and inventory management, ensuring popular products are well-stocked.
20. Oversee Director of Pickleball and staff regarding planning and coordinating events such as tournaments, leagues, clinics, and social events.
21. Collaborate with the Director of Pickleball to ensure successful event promotion and execution.
22. Oversee event logistics.
23. Work with local sponsors and partners to enhance event visibility and appeal.
24. Develop and implement marketing strategies to promote the club and increase memberships.
25. Manage the club’s online presence, including social media and website updates.
26. Collaborate with community organizations to establish partnerships and grow the club’s visibility.
27. Oversee member acquisition and retention strategies to meet membership growth targets.
28. Ensure compliance with health, safety, and legal regulations, including sanitation and liability waivers.
29. Develop and implement risk management policies and ensure staff are trained in first aid and CPR.
30. Coordinate regular facility inspections and ensure all areas meet high standards of safety and cleanliness.
31. Work with the club owners to set long-term strategic goals.
32. Identify opportunities for new revenue streams, such as premium services or membership excursions/trips.
33. Monitor industry trends to stay competitive and innovative.
34. Develop and maintain relationships with vendors and partners to ensure favorable contracts.
35. Oversee membership management, including tracking of levels, renewals, and cancellations.
36. Provide regular updates to club ownership on performance and upcoming initiatives.
37. Maintain clear communication with staff, members, and stakeholders to ensure transparency.
38. Work closely with community partners.

Minimum Qualifications:

1. Experience in sports, fitness, resort, or club management: Minimum of 3-5 years of experience managing a sports facility, recreation center, gym, resort, or similar environment.
2. Leadership and staff management: Proven experience in leading and managing a team of at least 15 people, including recruiting, training, and conducting performance reviews.
3. Financial acumen: Basic understanding of budgeting, financial reporting, and revenue management, with experience in managing a club or facility budget.
4. Customer service expertise: Demonstrated passion for delivering exceptional customer service and improving the overall member or guest experience.
5. Event planning and execution: Ability to organize and execute events such as tournaments, leagues, social activities, or guest recreation programs.
6. Communication skills: Strong verbal and written communication skills, with the ability to interact effectively with staff, members, and the local community.
7. Operational knowledge: Experience with facility operations, including managing schedules, equipment, and facility maintenance.
8. Technology proficiency: Comfortable using club or facility management software and scheduling systems.
9. Education: High school diploma or equivalent. A bachelor’s degree is not required if equivalent experience is demonstrated.

Preferred Qualifications:

1. Experience in high-end sports clubs, fitness centers, or resorts: 7-10 years of experience managing luxury or premium sports clubs, resorts, or hospitality environments, with a focus on providing a top-tier guest or member experience.
2. Proven success in driving membership growth: Demonstrated track record of significantly increasing membership or customer base at a previous facility.
3. Advanced financial management: Expertise in creating, managing, and optimizing budgets for large facilities, including experience with financial reporting, P&L oversight, and long-term financial planning.
4. Event management expertise: Extensive experience planning and executing large-scale events, including high-profile tournaments, corporate events, or exclusive member functions.
5. Strategic marketing and sales: Advanced knowledge of marketing strategies, brand positioning, membership sales, and community engagement, with a proven ability to grow membership or customer engagement.
6. Excellent people management skills: Experience leading a team of 25+ employees, including a leadership track record in motivating staff, developing talent, and building a high-performance culture.
7. Education: Bachelor’s or master’s degree in Sports Management, Hospitality, Business Administration, or a related field.
8. Industry certifications: Relevant certifications in sports or club management (e.g., Certified Club Manager (CCM), Certified Hospitality Supervisor (CHS), or equivalent).
9. Passion for pickleball or racket sports: Strong interest and involvement in pickleball, with a desire to promote and grow the sport at a club level.

Reporting Structure:

The General Manager will report directly to club ownership. All other staff members, including coaches, instructors, and administrative personnel, will report to the General Manager.

Work Environment:

This is an in-person role at Peak Pickleball Club in Draper, Utah. The position requires standing for extended periods of time and the ability to lift heavy objects, up to 40 lbs. The GM must be fully flexible on hours, as the role may require working evenings, weekends, and holidays based on the club’s schedule.

Compensation and Benefits:

Salary Range: $70,000+ annually, depending on experience and qualifications.

Bonuses: Performance-based bonuses are available based on Key Performance Indicators (KPIs), including membership growth, financial performance, and event success.

Benefits:

• Health insurance
• Retirement plan
• Paid time off (PTO)

Job Location:

The position is based in Draper, Utah. Employment is full-time.

Equal Employment Opportunity (EEO) Statement:

Peak Pickleball Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Hiring Timeline:

Initial screenings: Week of November 4, 2024
Round 1 interviews: Week of November 11, 2024
Round 2 interviews: Week of November 18, 2024
Final round interviews: Week of November 25, 2024

Start date: Early December 2024

Application Requirements:

Please submit a resume and cover letter explaining your qualifications and why you are interested in joining Peak Pickleball Club as our General Manager.

Job Type: Full-time

Pay: From $70,000.00 per year

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Preferred)

Experience:

• sports, fitness, resort, or club management: 3 years (Required)
• Leadership: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Draper, UT 84020 (Required)

Ability to Relocate:

• Draper, UT 84020: Relocate before starting work (Required)

Work Location: In person