IT Support Specialist

Jewish Family Service is a 132-year-old non-profit organization providing social services to individuals and families in the Jewish and greater communities of the Puget Sound region. We help people achieve well-being, health and stability. For more information about JFS, please visit

Jewish Family Service is seeking a temporary IT Support Specialist to join our fast-paced Information Technology team for a 12-month position who will report to the Director of Information Technology. This position is hiring full time at 37.5 hours a week. The position has the primary role of coordinating and delivering responsive, stable, secure, and cost-effective IT support services across a multitude of essential duties and responsibilities. The work for this position will be based primarily in our Seattle office. Current expectation is 5 days on-site, with potential hybrid days to be discussed later.

We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Provide professional customer service and troubleshooting in-person, via phone, and in writing.
• Document, resolve, or escalate issues in the help desk ticketing system.
• Install, provision, and maintain Windows PCs and laptops in an enterprise environment.
• Configure, troubleshoot, and install various technology peripherals.
• Assist with upgrades, application support, and network infrastructure expansions.
• Provide updates and status reports to manager and users.
• Create, update, and maintain end-user documentation and training materials related to onboarding and offboarding.
• Install, provision, and maintain enterprise hardware, including laptops, video conferencing equipment, networking equipment, cabling, and mobile devices.
• Install, provision, and maintain software installations, upgrades, and hardware replacements.
• Maintain accurate inventory records of hardware and software.
• Configure and maintain operating system deployments for computers and mobile devices.
• Assist other team members with tasks such as server and network maintenance, network hardware, upgrades, and patching, as needed/requested.

QUALIFICATIONS:

• Preferred associate or bachelor’s degree in computer science, Information Technology, or equivalent job experience.
• 2-3 years of experience in a helpdesk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office, and other common desktop applications.
• Experience managing user accounts in a hybrid Windows environment.
• Bonus points (desired but not required): MCSE, Network+, Azure Fundamentals, and/or Security+.
• Must have very strong communication and interpersonal skills with a customer-focused mindset.
• High proficiency in troubleshooting.
• Ability to manage multiple activities and projects simultaneously with clear and concise communication.
• Ability to work effectively in a small team environment with frequently overlapping responsibilities.
• Self-starter with the motivation to independently start new tasks or projects, make suggestions, and a high curiosity to learn.

SALARY AND BENEFITS:

• The pay range for this position is $29.38 - $35.91 per hour.
• This position is eligible for 100% employer-paid premium medical coverage, sick leave, and the employee assistance program.

Please submit both a cover letter and resume

NO PHONE CALLS PLEASE.

EEO/Disabled/Vets

Job Types: Full-time, Temporary

Pay: $29.38 - $35.91 per hour

Expected hours: 37.5 per week

Benefits:

• Employee assistance program
• Health insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Seattle, WA (Preferred)

Work Location: In person