All of the functions are required for both Commercial and Consumer products and processes
Understanding regulatory requirements and processes for Consumer and commercial are required to be followed and adhered to for risk and control purposes.
Trains, mentors and develops the Operations Analysts.
Tracks and executes departmental transactions, including wire transfers, book transfers, and deposits in accordance with Bank standards and procedures.
Approves certain departmental transactions within predetermined authorized limits.
Processes and handles various transactions including adjustments, corrections, recoveries, reports, general ledger entries, ATM/Visa maintenance and claims, Deceased Depositor and Dormant accounts, forgery claims fee reversals, Federal Reserve adjustment requests, stop payments, bank and certified checks, lost passbooks and checkbooks.
Verifies and processes all types of interest calculations, adjustments and early withdrawal penalties.
Processes and reviews changes and corrections to customer information in computer system and in the customer files.
Processes (under dual control) mail items.
Communicates with internal and external customers to resolves routine problems and issues. Answers inquires and provides information to customers by telephone, mail, email or in person on various accounts and other bank services.
Assists in performing internal reviews of all assigned workflows to ensure adherence to Bank standards, and ensures that department functions are compliant and in order as required.
Completes daily check reviews and BSA request responses.