NY HELP YesAgency Mental Health, Office ofTitle Business Systems Analyst 1/Business Systems Analyst Trainee (NYHELPS), Central Office;Occupational Category Other Professional CareersSalary Grade 18Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)Salary Range From $52198 to $65001 AnnuallyEmployment Type Full-TimeAppointment Type PermanentJurisdictional Class Competitive ClassTravel Percentage 0%Workweek Mon-FriHours Per Week 37.5WorkdayFrom 8 AMTo 5 PMFlextime allowed? NoMandatory overtime? NoCompressed workweek allowed? NoTelecommuting allowed? YesCounty AlbanyStreet Address NYS Office of Mental Health44 Holland AvenueCity AlbanyState NYZip Code 12229Minimum Qualifications Non-Competitive Minimum Qualifications Under the NY HELPS Program: This position includes an opportunity to serve in a traineeship and applicants will be appointed to the appropriate level based on their education and/or experience. Business Systems Analyst Trainee 1 (starting salary $52,198): A bachelor's or higher degree ORBusiness Systems Analyst Trainee 2 (starting salary $ 58,247): A bachelor's or higher degree and one year of professional business analysis experience OR Business Systems Analyst Journey Level (starting salary $65,001): A bachelor's degree or higher and two years of professional business analysis experience where your primary duty was performing three of the five following activities:Using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, JAD Sessions).Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirements Document (BRD), Fit-Gap Analysis, Impact and Feasibility Analysis, Change Management Analysis).Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.The following activities are not considered qualifying experience:Conducting or overseeing operational audits or audits of internal controls to develop audit reports and make recommendations to management regarding policies, practices, procedures and resources - Responsibility limited to forms design and changes to forms.Business related operational responsibilities, including serving internal and external customers, using a business system in the performance of daily operational duties, managing staff with business responsibilities, etc.Information technology-related responsibilities such as hardware installation, network configuration, software administration and programming.Development of instructional materials and classroom training.Help desk duties including troubleshooting, resolving user issues, and providing customer service.Transfer Opportunity:Candidates must have permanent status as a Business Systems Analyst 1, SG-18 and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1 or Section 52.6 of the Civil Service Law by having at least one year of permanent service in a qualifying title within two salary grades of this position.55b/c Opportunity:Individuals certified eligible for the 55b/c program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law who possess a Bachelor’s degree will also be considered. Please provide a copy of your eligibility letter with your response.Duties Description The Office of Mental Health (OMH) is recruiting to fill a Business Systems Analyst 1 / Grade 18, position in the State Operations Finance Group, Billing System Administration team. Under the general direction of the Business Systems Analyst 2, specific duties of this incumbent include, but are not limited to, the following:• Monitor, diagnose, and coordinate resolution of interface errors between OMH's Electronic Health Records system (MHARS) and OMH's Billing System (Soarian Financials). Resolution paths include, but are not limited to, manual updates to billing records in Soarian Financials, communication with facility Health Information Management (HIM) staff to correct issues upstream in MHARS, and coordination with internal Operational leadership to remediate patterns and facilitate training.• Operate as a subject matter expert (SME) for the Admissions / Discharge / Transfer (ADT) interface. When OMHs EHR is replaced, participate in requirements gathering, build, and design discussions ensuring effective flow of communication across platforms.• Support the Billing System Change Management process. With direction from BSA-2, provide oversight and facilitate communication between groups, ensuring system functionality remains intact and that various stakeholders are informed.• Support ongoing Billing System regression testing with direction from BSA-2. Coordinate testing events through communication with OMH Operational areas and through accurate / timely logging and resolution of issues.• Assist in providing support to the OMH users of the billing system, and coordinate any training activities, including developing any materials and job aids, as needed .Additional Comments The starting salary for this position will vary based on the selected candidate’s education and/or experience. Candidates appointed at a trainee level will be required to successfully complete the traineeship to advance to the full performance level title and salary: $52,198 (Business Systems Analyst Trainee 1)$58,247 (Business Systems Analyst Trainee 2)$65,001 (Business Systems Analyst, full performance level)For current New York State employees, the starting salary is based on the candidate’s salary at the time of hire. Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.This position may be designated 55 b/c and is subject to verification of applicant eligibility.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of NY HELPS, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Some positions may require additional credentials or a background check to verify your identity.Name Ciara PalmoTelephoneFax (518) 486-3897Email Address NYS Office of Mental Health44 Holland AvenueCity AlbanyState NYZip Code 12229Notes on Applying To be considered for this position, interested candidates should email a cover letter and resume as an attachment in Microsoft Word or PDF format to Please include the title of the position and Vacancy ID #170269 in the subject line of your email when applying. You are advised that, should you accept a job offer with the Office of Mental Health, you may be required to be fingerprinted and pay a fingerprint fee.