Lead Medical Assistant - Primary Care (Novato), Full Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
What We Offer
MarinHealth offers a comprehensive suite of employee benefits that support your health, wellness, and financial security. Our robust program includes onsite health & fitness classes, discounts, and promotes a healthier lifestyle for employees. We also provide a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday, and sick leave. These benefits, along with our highly competitive compensation package, make MarinHealth one of the best places to work in the Bay Area. Join us and find your next career at MarinHealth.
External hires are subject to a background check and pre-employment medical screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.
General Summary:
The Lead MA is a critical part of the leadership team for the practice and coordinates with the Lead Front Office Coordinator, Specialty Leads, and the Practice Leadership to ensure the smooth running of the practice. The primary purpose of having a Lead Medical Assistant is to provide leadership as well as training within MA scope to the medical assisting team and coordinate the team to better serve both physicians and patients.
Essential Functions and Responsibilities:

• The Lead Medical Assistant will be responsible for the direct day-to-day supervision of the other members of the medical assisting team. This will include but not be limited to:
  • The Lead MA manages the Providers' medical assistant support assignments and adjusts the utilization of staff as needed to ensure appropriate coverage for all providers in the office.
  • Training: The Lead MA is well-versed in medical assisting practice and is able to train and teach new skills to new or less experienced medical assistants. This includes new and annual competency sign-offs in collaboration with the Clinical Operations Team.
  • The Lead MA keeps abreast of new medications and supervises the MA who coordinates our medication prescription refill program.
  • The Lead MA is great with computers and technology and learns new software well. The Lead MA will become an APeX super user and be able to assist clinicians and other MAs in better-utilizing APeX.
  • The Lead MA manages clinical work flow to solve patient and clinician barriers that may occur.
  • The Lead MA will work with the Practice Leader and the administrative staff to remove barriers to efficient workflows.
  • The Lead MA assists the Lead Front Office Coordinator in managing communications between the front and back office, with an emphasis in enhancing and improving communication as needed.
• The Lead MA will develop a schedule for cleaning and stocking the rooms on a regular basis. The Lead MA will assign specific MAs to the rooms and then periodically check the work of each MA. The Lead MA, in partnership with the clinician group and Practice Leader will develop a list of Medical Assisting support duties that need to be completed. This list will be checked on a weekly basis to ensure that the back office stays neat, tidy, and well-organized.
• The Lead MA will work with the Practice Leader and clinicians in order to determine the equipment and supplies that should be in each room and will develop a standard positioning for each item in the room thereby allowing for the rooms to be consistently prepared for patient care.
• The Lead MA, or designee, will work in partnership with the manager of procurement for ordering all of the medical supplies, vaccines, and injectables needed for the practice from approved vendors. The Lead MA will work with the MA doing the ordering to ensure that a once-per-month ordering paradigm is developed. The Lead MA will ensure that supplies are ordered in such a way that to ensure inventory control without expired items. When a clinician requests a change in room set up or additional supplies or equipment not previously stocked, the Lead MA will work with the Practice Leader on Budget development and approval on the items. The Lead MA will work with the Practice Leader in evaluating vendors and vendor pricing during contract renewal time.
• The Lead MA, or designee, will also check the emergency kit once per month to ensure there are no missing or expired meds or supplies.
• The Lead MA will actively participate in the employee hiring, review and disciplinary process for medical assisting staff. Feedback will be given to the providers and Practice Leader as needed.
• The Lead MA will assist the other MAs by acting as a triage coordinator, helping the MAs to better organize their time and learn how to better serve the clinician group.
• The Lead MA provides backup support for the medical assistant team which includes all functions of a medical assistant.
• The Lead MA is responsible for approving the PTO and timecards for the medical assistant staff, ensuring accurate reporting of time and attendance.
• Perform all other duties as required or assigned.
• This position may require working in multiple locations.

Qualifications:
Education:

• Completion of Medical Assistant training program, CMA, preferred, but not required.
• BLS Certification (American Heart Association) required.
• High school diploma or General Education Degree (GED) required.

Experience:

• 5 years of medical assisting experience, with progressive team leadership skills.
• Demonstrated leadership skills; one-year supervisory experience preferred.
• Demonstrated punctuality, reliability, and professionalism.
• Demonstrated exceptional customer service skills.
• Ability to multi-task.
• Knowledge of medical terminology.
• Demonstrated expertise in tactful and professional communication
• Experience with, and proficiency in, electronic medical records. Use of APeX software a plus.

Behavioral Standards:
We have adopted the following standards of behavior in addition to the job responsibilities listed above so we can create and maintain an optimal workplace environment. Your application for this position assumes you agree with and can maintain the following workplace values:

• Exceptional customer service
• Professionalism on the phone, in person, and with each other
• Respectful communication with patients, vendors, volunteers, and co-workers
• Effective teamwork
• Ability to maintain a safe work environment
• A positive attitude
• A good sense of humor and fun in the workplace
• Support of each other the patients and the practice

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.
The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.