Subrogation Director (Primarily Office)

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance.

Leadership role accountable for claim handling for a state or states. Executes claim strategy objectives adhering to established standards of work which enhance loss costs, expense and customer satisfaction performance. May specialize in liability, property or catastrophe claim.

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
• Ensures that established claim handling practices are followed, to provide a common, consistent approach to managing claims.
• Maintains a working knowledge of state specific financials and collaborates with Claim Product to make strategic decisions regarding necessary changes.
• Oversees high impact claim situations which have organizational or public relations significance.
• Partners with agency to provide seamless customer service. Jointly agrees on opportunities for process improvements and oversees the implementation of action plans to address them.
• Directs the administration of settlement or disposition of claims filed in the state in compliance with unfair claims practices acts and assures handling of claims in good faith. Adheres to corporate claim standards, company claim bulletins and the company code of ethics.
• Partners with senior management in the development and implementation of claims policies and business strategy. Develops, recommends, and implements plans, policies, and programs for claims management activities to assure compliance with state and federal law. Partners with peers to ensure process consistency and alignment with the use of data/analytics/reporting.
• Serves as a resource to staff and others for information and guidance in using the claims system, and for making proper and timely claims decisions. Resolves customer complaints, problems and coverage questions which cannot be handled by team members.
• Leads and participates in special projects as directed.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated ability to effectively manage Claims operations and service delivery.
• Demonstrated effective management or leadership experience.
• Extensive knowledge and understanding of claims concepts and strategies.
• Solid experience with building collaboration to create alignment across all levels of key internal and external stakeholders.
• Solid knowledge of the insurance industry and Claims environment best practices.
• Solid knowledge of claims operation business practices or and direction as well as familiarity with the Company's policies and resources.

Licenses

• Not applicable

Travel Requirements

• Up to 25%.
• Catastrophe travel up to 75%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable

• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
• In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office location(s): Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Phoenix, AZ 85034; Atlanta, GA.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.