Site Reliability Engineer

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

About the Team:

Our Site Reliability Engineering (SRE) team is a collection of extremely passionate engineers who play a pivotal role in ensuring that Blackline’s services and infrastructure are carefully planned, deployed, and configured for serving BlackLine’s clients. The SRE team sits at a nexus of capacity planning, technical project execution, product planning, business analysis, site reliability, and software engineering. They are responsible for assessing, testing, tracking, predicting, and reporting all related aspects of a suite of production applications from scalability, performance, responsiveness, capacity, and availability perspective. Few teams offer such amazing learning opportunities and possibilities for advancement as the BlackLine Engineering team.

The Site Reliability Engineer is responsible for assessing, testing, tracking, predicting, and reporting all related performance aspects of a suite of production applications from a performance, responsiveness, capacity, and availability perspective.

• Create and maintain a continuous testing framework that observes and records and trends real-time availability data for all of our clients
• Develop and maintain on-premise and cloud capacity plans that ensure we are delivering a BlackLine service that is performant and cost-effective
• Collaborate with development and other technology teams on requirements definition, capacity planning, and process refinement
• Collaborate with development of tools and systems to automate the identification, analysis, and remediation of application events, infrastructure issues, or requests
• Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate if these KPIs are being met
• Work cross-functionally to troubleshoot surface common pain points, find solutions and establish conventions
• Serve as technical lead for small projects
• Regularly learn new systems and tools as the BlackLine platform and ecosystem evolve.
• Grow knowledge, skills, and personal qualities from senior engineers to solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment
• Publish performance result findings, conclusions, recommendations
• Support integration of performance data into customer experience analytics tools and reporting
• Participate in our on-call rotation and conduct incident reviews

• BS or MS in Computer Science (or equivalent diploma and/or certifications) with 3+ years related experience
• Intermediate knowledge of at least one of the following programming languages: C#, Visual Basic, PowerShell, Java, Go, Linux Shell, Ruby
• Demonstrated history of developing or operating production web applications and a solid understanding of HTTP(S), HTML, JavaScript, CSS, and XML
• Knowledge of software development best practices and SDLC
• Baseline understanding of project management process/procedures with experience performing task-level management to support small to large projects
• Experience deploying high availability systems and software
• Experience with troubleshooting distributed web applications in a production environment
• Intermediate level knowledge of IIS and Windows Server or Linux and Apache
• Experience with infrastructure as a code and platform as a service
• Experience with configuration management tools such as Chef, Ansible, Puppet
• Must possess the ability to handle multiple goals concurrently and function in a fast-paced, demanding, ever-changing high-growth environment
• Must maintain the highest level of integrity, courtesy, and respect while interacting with internal customers, employees, and business contacts
• Strong oral and written communication skills
• Experience in analyzing datasets to draw conclusions, and graph datasets supporting these conclusions
• Basic level proficiency in application load balancing methods (F5 LTM, Windows NLB, etc.)
• Working knowledge of TCP/IP and networking concepts
• Proficiency with statistical concepts; confidence interval, hypothesis testing, sampling
• Operating systems concepts such as CPU, memory, disk queues and graphing/analyzing these over time
• Must possess strong organizational skills and be able to work with minimal oversight
• Ability to understand new technologies quickly and adapt these into daily work and goals

What We Offer:

• Competitive salary and benefits package
• Opportunity to work on forward-thinking innovative projects and make a significant impact
• Collaborative and supportive work environment
• Professional development and career growth opportunities

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.