Medical Director

Location: Harrisonburg Healthy Community Health Centers

Position: Medical Director

The mission of HCHC is to provide patient-centered healthcare that is accessible and affordable for all.

About HCHC

HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.

Position Summary

The role of Medical Director at Healthy Community Health Center (HCHC) is to provide high quality primary care services utilizing a team-based model to support the Mission, Vision, and Values of HCHC and to ensure the entire provider care delivery team meets this standard.

The Medical Director is a practicing member of the clinical team and utilizes HCHC’s electronic health record (eClinical Works) to document and review patient care services. The Medical Director models processes to achieve enhanced access to care, the Patient Center Medical Home (PCMH) model of care delivery, quality outcome metrics and patient satisfaction goals.

The Medical Director is a member of the Executive Leadership Team and serves as the Direct Supervisor for all health center medical providers to integrate the provision of health care services and achievement of strategic goals and objectives as set by the Executive Leadership Team and Board of Directors.

The Medical Director leads and participates in the peer review program of the health center to ensure compliance with regulatory and compliance guidelines and provides appropriate follow up, training, professional coaching and support needed by the health center provider team based on findings.

The Medical Director is responsible for oversight of the Quality Improvement (QI) Committee and supports QI initiatives that are deemed appropriate by the Executive Leadership Team in partnership with delegated health center staff.

The Medical Director collaborates most closely with the Chief Operations Officer (COO) to meet clinical strategic goals along with members of the Executive Leadership Team, Directors, and Managers to coordinate the training of provider and clinical staff to support delivery of health care services.

Responsibilities

Administrative

• Serves as an active member and clinical lead of the Executive Leadership Team to ensure safe, efficient, and effective processes are in place to support care delivery. This includes advice and counsel on medical practice issues, clinical operational processes, growth opportunities and strategic planning initiatives.

• Participates in clinical process evaluation and improvement efforts while working with various members of the leadership team, provider team and health center staff.

• Serves as the Direct Supervisor to all medical providers which includes, but is not limited to:

- Oversight of clinical practice and job performance.

- Coaching, counseling and performance feedback and improvement efforts.

- Works collaboratively with Human Resources and the Executive Leadership Team in supporting performance improvement, compliance and/or disciplinary issues.

- Completion of quarterly peer review processes and annual performance evaluations.

- Facilitates monthly Provider meetings to include clinical and professional development opportunities. This includes providing training directly or solicitation of outside resources in response to provider and Executive Team identified needs.

• Plays an integral role in the recruitment, interview process and retention efforts for provider team members.

• Participates in professional leadership development training opportunities that support the role of the Medical Director.

• Works collaboratively with the Risk & Compliance Officer and management to address patient complaints of a clinical nature and takes effective corrective action when necessary.

• In conjunction with the provider and Executive Leadership teams, participates in developing, executing, and reviewing organizational documents to include, but not limited to; plans, protocols, policies and standing orders consistent with HRSA and other regulatory agency guidance.

• Participates in the review of patient health records and utilization studies of HCHC services.

• Conducts regular assessments in alignment with HCHC’s Quality Improvement Plan to ensure maintenance of quality practices for compliance with standards established by Federal, State, and other regulatory agencies.

• The Medical Director is present in clinical locations on a regular basis during operational hours to provide clinical consultation, medical care services, and supervision of provider team members.

• The Medical Director is also available via telephone for assistance with medical emergencies or patient referral.

• The Medical Director participates in the following committee meetings on a regular basis: Quality management, Safety and Risk Management, Executive Huddle, and HCHC Board meetings.

• The Medical Director is a champion of organizational standards in alignment with the HCHC’s Employee Handbook.

Clinical Care Delivery

• Provides comprehensive primary care within regulatory guidelines including diagnostic and therapeutic procedures, administering medical treatment and medications to include:

- Performs complete screening and routine examinations that reflect the nature of the patient visit, supports the applicable diagnoses and plan, and promotes good health.

- Orders, performs, and interprets routine laboratory tests. Notifies patients of results as appropriate.

- Assesses information and/or symptoms of patient by phone and prescribes treatment or referral to other appropriate resources, if indicated.

- Consults and instructs patients to facilitate recovery and promote patient self-care at home, as appropriate. Encourages wellness and restoration through continued follow-up care.

- Refers patients for specialized care, evaluation, and diagnostics based on identified clinical needs.

- Maintains accurate recording and reporting of patient conditions in the medical record.

• Collaborates and provides consultation with physician assistants and nurse practitioners on staff to assist with the coordination of patient care. This includes serving as a primary collaborator as well as co-collaborator for ACPs and signing Collaborative Agreements alongside other HCHC physicians as needed for non-independent practitioners.

• Supports efforts to ensure that clinical directives and information given to patients is clear and understandable.

• Demonstrates clinical practice that ensures the dignity, confidentiality and privacy of patients is respected and is consistent with HIPAA guidelines.

Quality Programming

• Supports HCHC in providing required primary, preventive, and specialty health services as well as other health services as appropriate through written arrangements and referrals when direct care if not feasible or advisable.
• Assists Executive Leadership in ensuring HCHC is providing services at times and locations that promote accessibility and meet the needs of the patient population.
• Facilitates systems, practices, and collaborative agreements to ensure clinical coverage for medical emergencies during hours when the organization is closed.

• Facilitates the organization’s Quality Improvement and Assurance program through focused support of quality care delivery.
• Ensures periodic assessment of service utilization and service quality provided by HCHC.
• Supports the tracking, monitoring, and remediation of patient satisfaction data to promote continual process improvement in coordination with the Director of Patient Access.

• Facilitates, in conjunction with the Risk & Compliance Officer and Chief Operations Officer, ad hoc clinical case reviews to ensure high standards of care are met and any potential risk is properly mitigated.

Strategic Vision

• Works in collaboration with the Executive Leadership Team in the development and execution of the organization’s Strategic Plan.
• Promotes programmatic growth and innovation through operational initiatives and goals.
• Identifies local, state, and national trends and legislation that may affect HCHC’s operational performance and attempts to mitigate risk or optimize opportunities.

Networking and Community Relations

• Represents HCHC in public forums and networking opportunities in support of the organization’s Mission, Vision and Values and promotes a positive corporate image in the local community including with governmental agencies, health care providers, business community, vendors, and partner organizations.
• Supports efforts of HCHC to establish and maintain collaborative relationships with other health care providers including other health centers, in the service area.
• Pursues funding sources that enhance HCHC’s ability to meet patient needs and promote the organization’s Mission.
• Serves as the primary liaison with local government entities pertinent to the oversight and delivery of primary health care.
• Supports HCHC involvement in the development and implementation of local, State, and Federal health policies that promote the mission of HCHC.

Required Skills and Abilities

• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite, including Excel.
• Comfortable and effective in a fast-paced, accountability and mission-driven organization.
• Commitment to the Missions, Vision, and Values of HCHC.

Education and Experience

• Must maintain Federal, State, and professional licenses and qualifications to maintain scope of practice in Virginia to include: an unrestricted license to practice medicine in the Commonwealth of Virginia, active DEA license, Board certification in chosen field of practice.
• Candidates cannot be sanctioned under Medicaid or Medicare.
• Current CPR/BLS certification is required.

Physical Requirements

• Hearing: Adequate to perform the essential functions of the job, such as: auscultating blood pressure, ability to hear soft voices.
• Speaking: Adequate to perform the essential functions of the job, such as: clearly communicating instructions, performing assessments, taking patient history, relaying information to multiple personnel, patients, and their families. The ability to speak English is required.
• Vision: Visual acuity within normal limits. Ability to see communication in electronic and written form required.
• Other: Must be able to prioritize, have cognitive reasoning, able to mathematically calculate for drug therapy. This role is a moderately active role, which requires the ability to lift and/or move items up to 25 pounds, bending and standing as necessary. Must be able to lift, carry and handle equipment, supplies and other work site materials based on position duty requirements.

Benefits

• 403b Match up to 4%, Health, Dental, Vision, and Life Insurance, generous Paid Time Off, Holiday, Paid Maternity and Parental Leave.
• This position is eligible for the National Health Service Corps (NHSC) Loan Repayment Program (LRP). Physicians have the opportunity to have their student loans repaid, while earning a competitive salary, in exchange for providing healthcare in communities with limited access to care.

Work Location

• You may be required to travel to any of our sites as part of your responsibilities at any time.

Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.