Account Manager (Chicago)

Who We Are:

At Doing Things, our process is unique, but our purpose is clear. We connect consumers across the world through humor and happiness. Doing Things is responsible for the funniest, most shareable, and culturally relevant memes and video content on the Internet. The company is making ordinary life relatable, humorous and entertaining through a portfolio that includes some of the most popular brands built on Instagram, including Middle Class Fancy, Shithead Steve, Overheard, Recess Therapy, Bob Does Sports and Animals Doing Things, among others. Through its IP, Doing Things fuels consumer products, branded content, video licensing, publishing and original entertainment across digital and linear TV.

Founded in 2017, Doing Things touts more than 35+ unique brands and delivers more than 100 pieces of original and curated content daily to an audience of more than 80 million followers across Instagram, Facebook, TikTok, YouTube and Snap. This includes the company’s fast-growing direct-to-consumer products business, featuring comedic apparel and accessories based on what’s trending, as well as our Breezy golf apparel line.

Today, Doing Things is looking to expand its team as we extend our reach to bring smiles to millions of new community members across the globe.

Job Description:

We are seeking an empathetic, solutions-oriented Account Manager to join our team and support the Brand Partnerships team with their growing list of clients. As the Account Manager, you will be a key contributor to the Account Planning team and will be responsible for the successful creation and execution of ad campaigns ultimately ensuring 100% delivery of all programs assigned.

You will have the opportunity to partner with almost every department at Doing Things, from our Creative Team to Sales, Finance, Merch, Shows, and Rights Management teams, and you will ensure that each campaign is impactful and organized. You will play a critical role in inter-departmental collaboration and building long-term, strong client relationships. You are professional, polished and articulate, with superior organization and communication abilities.

This is a hybrid role, and candidates must be based in the Chicago, IL area.

Responsibilities:

Excellent, empathetic, and solutions-oriented communication is a must -- both internally & externally. Owning the entire account management process, from pre to post sale, specifically:

Pre-Sale

• Collaborate with sellers & creative team on the entire pre-sale process — including digesting & synthesizing RFPs, ultimately developing innovative & cohesive proposals leveraging DT ad products. Experience with audience analysis tools is a plus (Shareablee, Demographics Pro, etc.).
• Brainstorm net new creative big ideas based on RFPs and be able to translate them into slides for clients.
• Build media plans in excel. Experience with media math is preferred.
• Build proposal decks, aggregating everyone’s thoughts from the brainstorm and developing a clear, compelling story as the DT solution.

Post-Sale

• Manage all post-sale client communication by establishing, growing, and maintaining strong relationships with client partners.
• Guide clients through clear campaign kick off calls and into creative production.
• You are extremely detail oriented, proactive, and strategic with your client and internal communication, understanding every step of the path so that everyone else can execute their job seamlessly.
• Responsible for coordinating all creative production – requesting new creative, relaying client feedback internally, and aggregating creative to send back to the client for review/approval. Experience in Slack & Monday.com is a plus.
• Organize all content delivery to the client, meticulously ensuring all creative components are greenlit by the client in order to go live by the flight start.
• Schedule all approved content. Experience in Sprout Social is a plus.
• Coordinate and manage campaign’s ad operations, successfully launching campaigns directly to social platforms. Experience in the backend insights of Instagram, Facebook, YouTube, TikTok, Snapchat is a plus.
• Continuously monitor campaign performance and pacing – providing clients with optimization recommendations.
• Set up paid programs in Meta Ads Manager.
• Coordinate & confirm outside creators for ad campaigns, handling all paperwork, delivery of approved content for them to launch, etc.
• Translate performance to visuals/materials with relevant relative information enabling clients to understand partnership value vs. company and industry benchmarks.
• Turn learnings into actionable insights, acting as a consultative partner to our clients.
• Ultimately ensure the full delivery of media programs all the way through actualization / reconciliation. Experience in Boostr and with billing rev recognition is a plus.
• Keep all internal documents and sheets up to date with your portfolio of program’s worth of clean, accurate reporting & information.

Qualifications:

• 3.5+ years managing campaigns in a media company, agency, or similar industry. Experience in the CPG vertical is strongly preferred.
• Bring your own, unique, refreshing and diverse brain to the table -- we want to learn from you.
• Adaptable, enthusiastic, comfortable being uncomfortable.
• Human characteristics we value – you are extremely organized, detail-oriented, thoughtful, resourceful, resilient, self-aware, excitable, flexible, adaptable, patient, understanding, comfortable with an ever-changing environment, proactive and thorough.
• Deep knowledge of the social media landscape regarding content - specifically memes and viral content.
• Effective time management and organizational skills, as well as strong attention to detail.
• Exceptional at client services & external communication.
• You can synthesize communication between internal and external stakeholders, you are clear and concise.
• High level of comfort with managing multiple projects simultaneously.
• Experience building media plans.
• Experience creating, monitoring, and optimizing paid campaigns in Meta Ads Manager.
• Experience with project management tools - Monday.com, G-Suite, Slack, Sprout.
• Experience with campaign analytics and building client-facing reports - Talkwalker, Kantar.
• Loves to laugh & make people laugh.
• Thrives in a high growth, fast paced environment.
• A proven team player who values collaboration on projects in addition to independent work.
• Great at building and presenting materials.

What We Offer:

At Doing Things, you make an immediate impact. Doing Things is a start-up made up of smart, talented and driven people looking for other potential team members with the same attitude of innovation and excellence. We offer incredible opportunities to learn and work on projects that are at the forefront of the internet media landscape and are transforming digital advertising. We offer competitive compensation that includes cutting edge work and the opportunity to join a rapidly growing startup with a proven product.

Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications.

EOE

At Doing Things, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our brands and our community. Doing Things is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Disclaimer

Doing Things does not interview candidates via email and job offers are only extended after a thorough interview process involving phone and/or video interviews. If you receive a suspicious email regarding a position with Doing Things and/or a job offer, please do not respond. Forward that email to