Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. Our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).
So, if you want to join a “Best Place to Work” company and make the world say wow, let's talk.
Job Description
The Data Analyst is responsible for creating reports and developing complex variables to provide business users information for day-to-day operations. Assists Service group business operation with making necessary recommendations by providing insightful reports and commentary. Provides KPI metric reporting to senior management and various business units using Power BI, Business Objects, Excel, and MS Access. Creates survey templates using Qualtrics software, as well as compile responses into Power BI for Daily, Weekly and Monthly KPI metric reporting. Highly skilled in Excel techniques, formulas, pivot tables and Power Query. Improves and automates reporting processes and distributions by implementing Power Automate flows.
Responsibilities:
- Supports service logistics and customer contact center operations by providing data on a daily, weekly and monthly basis.
- Provide weekly and adhoc reporting requirements (Inventory, Returns, Repairs, Exchanges, CSAT (Customer Satisfaction), Check Requests).
- Analyze and design complex reports using Business Objects, Power BI, Access and Excel.
- Improving reporting efficiency by implementing Power Automate and other Microsoft 365 tools.
Minimum Requirements:
- Associate degree required or equivalent relevant experience.
- System data analytics and mathematical skills required.
- High proficiency in Microsoft Office suite, specifically Excel and Power BI.
- Must have SAP experience.
- Intermediate to advanced knowledge of Business Objects.
- The ability to communicate clearly with peers and management staff. Should have desire and ability to learn new systems quickly.
Preferred:
- Scripts writing or any programming knowledge is a plus.
The anticipated base pay range for this position is $77,000.00 to $101,000.00. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
In addition to a competitive base salary this position is also eligible for a bonus, and a comprehensive benefits package including healthcare benefits (medical, dental, and vision), paid medical leave after three months of employment, a 401k plan with matching company contributions, vacation time, education assistance, student loan assistance program, eighty hours of paid sick leave time annually, and up to twelve weeks paid parental leave after six months of employment.
Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
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