What we’re looking for:
We are looking for a driven, detailed, and organized professional that can help us improve operational excellence with our sales process, tools and productivity. In this role, you will have the opportunity to become an expert in our sales process and systems and directly support our sales team. The ideal candidate will have experience working within a sales, operations, or analyst function, ideally within a SaaS company. This is your opportunity to join a growing, fast-paced, and market-leading cloud security company that is poised to be one of the iconic brands of the decade. If you are interested in building your career with a company that is experiencing explosive growth, while being given the responsibility and challenge to have a real impact on our company’s success, then this is the opportunity for you.
Responsibilities:
- Revenue Operations Data Support: Directly support leadership, reps and other customer facing teams by resolving tickets related to the sales process, data and systems .
- Ticket Management: Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
- Process & Documentation: Develop a deep knowledge of tools and processes to help document and improve effectiveness. Optimize and create documentation to complete ongoing tasks.
- Data management: Extract, clean and mass upload data, in Salesforce.com and Google Sheets. Use google sheets to format datasets for mass updates and analysis.
- Reports and Analytics: Create reports in Salesforce and Google Sheets (using tools such as BigQuery). Gather reporting requirements and effectively deliver on reporting requests to support data-driven decision making.
- Cross-Functional Communication: Effectively liaise between Sales, Contracts, Pricing, Partner Operations and Finance to resolve issues for the sales team.
About You:
- Proficient with Excel/Google Sheets for basic to intermediate data analysis and data manipulation (VLOOKUP, pivot tables, SUMIFS, COUNTIFS, CONCATENATE, etc)
- Strong time management skills
- Excellent verbal and written communication skills
- Strong work ethic and organizational skills
- Experience in data operations or related roles preferred
- Experience at SaaS company preferred
- Passion for data and how quality data benefits the organization
- Experience with Salesforce or other CRM tools
- SQL experience
- Google data tools experience such as BigQuery and LookerStudio or similar experience preferred
- Python experience preferred