Seasonal Sales Associate- Del Amo Fashion Center

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member

DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

1. Provide exceptional experiences to every customer using the Sell with Style steps.
2. Professionally resolve all customer complaints, ensuring the customer leaves happy by listening, understanding the situation, and finding a resolution.
3. Share product knowledge for the current add-on when styling customers.
4. Complete customer bag checks when required.

SALES

1. Have a clear understanding of store’s targets set daily, weekly, and monthly and how the store is tracking on a daily basis.
2. Assist in the overall achievement of store sales and performance indicators.
3. Track sales hourly using the store diary.
4. Continuously improve on all company KPIs.
5. Utilize all tools within the store diary to achieve KPI benchmarks.

EAR PIERCING

1. Have a clear understanding of the proper use of the mechanical stud and clasp ear device.
2. Provide safe and sanitary ear piercing to customers.
3. Recognize the tasks and procedures in place for potential exposure to bloodborne pathogens.

VISUAL MERCHANDISING AND HOUSEKEEPING

1. Assist in merchandising and housekeeping.
2. Execute all floor updates, range updates, and promotions exactly as per planogram.
3. Complete sale setups as per sale guidelines.
4. Ensure signage is correct and up to date as per guide in the Lowdown and on planogram.
5. Ensure ‘time to shine’ (morning cleaning) and ‘recovery’ (end of day merchandising) is completed daily.
6. Ensure the store is clean and tidy for customers at all times - order cleaning products as required.
7. Log all maintenance issues through the ‘Service Desk’ within 24 hours (excluding Maintenance and Marketing).
8. Keep the backroom clean and tidy - No stock in backroom.
9. Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder, etc.).

PRODUCT MANAGEMENT

1. Ensure the stock is processed according to company standards (IBTs, etc.).
2. Product must be replenished into ranges once deliveries are received within 24 hours.
3. Complete stock audits daily/weekly by end of day Friday.
4. Refill product from cupboards every day.
5. Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged separately within each range.
6. Ensure all product is repaired immediately and put back onto the floor if considered broken/faulty.

PRIVATE AND CONFIDENTIAL

1. All product that is non-repairable must be scanned out the same day found.
2. Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing, and Point of Sale material.

BRAND AMBASSADOR

1. Ensure you’re presented as per current Lovisa Style Guide.
2. Wear the team piece on every shift.
3. Conduct yourself in a professional manner at all times.

COMMUNICATION

1. Ensure that you read, understand and action all points in the Lowdown and any ‘Lovisa Communication’ notifications.
2. Maintain open lines of communication and utilize the Store Diary daily.
3. Respond to any phone calls within 24 hours and any emails within 48 hours.

OTHER

1. Comply with all aspects of the Lovisa Employee Manual.
2. Comply with all aspects of the Lovisa Security Manual.
3. Stay up to date with all policies and procedures.
4. Maintain security awareness according to Lovisa policy.
5. Use daily cash-up sheets to ensure cash register balances at all times.
6. Be coachable, flexible, and proactive in style.
7. Work hours as per roster within retail hours; any hours worked outside your rostered times must be with the expressed agreement of your Regional Manager.
8. Other duties and special projects within skill and competency level as required.

KEY MEASURES AND ACCOUNTABILITIES

1. Sales vs Growth on LY.
2. Average Dollar (Ave $) Above company benchmark.
3. Items per sale (IPS) Above company benchmark.
4. Add-On 15% and above.
5. LOLA completion 90% Completion.

To act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the Manager, according to your skill and competency level.

10 Plus 1 Culture Commitments: Lovisa’s Culture is shared - values, vision, purpose, expectations, behaviors, views, and common standards that are the basis for all our actions.

1. Can do attitude.
2. Customer Experience.
3. Respect.
4. Continuous Improvement.
5. Communicate, Communicate, Communicate.
6. Costs.
7. Accountability.
8. Teamwork.
9. Trust.