Customer Relations Specialist

Job Summary
Join the largest privately held promotional products company in the US as a Customer Relations Specialist. We are dedicated to excellence and innovation and are seeking a highly skilled and experienced professional to oversee and strengthen our relationships with independent sales partners. Serve as the primary contact for sales partners and their assigned sales volume using standardized processes and concepts.
Essential Functions
Duties include but are not limited to:

• Create and maintain solid professional relationships with assigned sales partners.
• Identify the needs of these sales partners and their customers.
• Understand the sales partners' current sales figures and goals, and proactively assist them to meet or exceed these goals.
• Provide aggressive competitive pricing through research and negotiation, especially when volume goes beyond special pricing with our Preferred Suppliers or when the sales partner requests are related to a competitive situation.
• Obtain quotes and, when requested, prepare product presentations for clients.
• Order self-promotion aids and spec samples for sales partners.
• Provide sales partners with creative selling ideas and stay current with trends in the industry.
• Attend supplier webinars, meetings, and industry events when they occur.
• Provide timely and innovative solutions to the sales partner.
• Educate sales partners on matters regarding products and services and assist with questions regarding Geiger processes.
• Assist with the duplication of a previous customer order with guidance from sales partners.
• Follow through on orders and questions pertaining to the assigned sales partners, from start to finish with the support of internal associates.
• Perform maintenance on orders.
• Correct and revise orders, research and answer commission questions, and make adjustments if needed.
• Coordinate the art proofing process from suppliers to the sales partner and/or customer.
• Proof orders for complete details related to product, pricing, decoration, and shipping accuracy.
• Assist with expediting rush orders, including negotiating with suppliers on expedited shipping terms.
• Conduct research and resolve problems presented by internal associates.
• Develop knowledge of billing and receivable functions to ensure that orders are processed accurately in accordance with special customer needs.
• Work with internal associates to set up and monitor special procedures required to meet customers' specific needs.
• Respond timely to incoming calls, emails, and messages with helpful answers and guidance.
• May require travel to company events or industry trade shows.
• Maintain regular communication with the direct Manager and or Regional Vice President of Sales for assistance in determining appropriate service guidelines and to discuss special requests or needs as necessary.
• Assist assigned Region as requested by corporate management.
• Perform other duties as assigned.

Education and Experience

• Duties require knowledge and proficiency in math, writing, technology, and communications. Specialized product and industry knowledge is necessary. Two years of progressively responsible customer service or sales experience.

Competencies/Skills

• Strong written, negotiation, and verbal skills. Good interpersonal skills. Strong knowledge of customer relations. Effective conflict resolution skills. Ability to multitask efficiently. Strong team collaboration capabilities. Good sense of judgment.

Why Join Us?

• Enjoy a competitive compensation package.
• Full benefits package that includes Education Reimbursement and 401k (with match).
• Click side bar links for more information about who we are and what we do.
• Work remotely from home for added flexibility.

Ready to make a significant impact? Apply now!
Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.