Description
I) Job Purpose
The Quality Coordinator supports programs and MHMR's mission by analyzing data to identify quality gaps across all programs. They collaborate with management to implement improvement processes, ensure high-quality service delivery, maintain regulatory compliance, and drive continuous enhancement through data-driven decision-making. This role is crucial for all MHMR programs serving children, families, and individuals.
II) Essential Functions
A) Develop, implement, and monitor quality assurance programs using data analytics to identify trends, gaps, and improvement opportunities.
B) Collaborate with leadership to conduct regular audits and reviews, ensuring compliance with accreditation, certification, regulatory standards, and internal policies.
C) Support, develop, and implement quality improvement initiatives based on data insights.
D) Collect, analyze, and interpret data from various sources to assess program performances and trends.
E) Present data findings to management and stakeholders, guiding them in chart audits and review of program services to quality improvement decisions and strategic planning.
F) Ensure data accuracy and integrity in all reporting.
G) Ensure adherence to relevant state and federal regulations across all MHMR programs, including behavioral health and IDD areas.
H) Prepare for and participate in external audits and inspections, maintaining accurate and up-to-date records.
I) Assist in the development and delivery of staff training programs related to quality assurance, quality improvement and standards related to NCQA, CCBHC and CARF.
J) Support staff in understanding and implementing data-informed quality improvement processes.
K) Work collaboratively with program management, staff, and external partners to promote a culture of quality and continuous improvement.
L) Communicate effectively with stakeholders to ensure understanding and compliance with quality standards.
M) Monitor program performance metrics and outcomes, providing regular reports to management on quality and compliance issues.
N) Recommend and follow up on corrective actions to ensure issue resolution.
O) Participate in community and outreach and engagement activities to promote the center's services and gather feedback for quality improvement.
P) Ensure client and family feedback is integrated into quality improvement efforts.
Q) Performance standards are performed as applicable with MHMR's We CARE values "We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People."
R) Performs other job duties or responsibilities as requested or assigned.
III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities
A) Understanding of quality assurance and improvement methodologies.
B) Knowledge of data analysis techniques and statistical methods.
C) Comprehensive understanding of relevant state and federal regulations, particularly in behavioral health and IDD services.
D) Thorough knowledge of accreditation, certification, and regulatory standards (e.g., NCQA, CCBHC, CARF).
E) Understanding of program evaluation and performance measurement principles.
F) Knowledge of behavioral health and IDD service delivery systems.
G) Familiarity with audit processes and compliance requirements.
H) Excellent written and oral communication skills for presenting findings and recommendations.
I) Strong problem-solving and critical thinking skill.
J) Excellent interpersonal and collaboration skills
K) Skill in mentoring and coaching others on quality improvement practices
L) Ability to work effectively with diverse stakeholders, including leadership, staff, and external partners
IV) Internal & External Customer Service
A) This position requires extensive internal and external contacts. The employee will accomplish this with advanced written and verbal skills.
B) Must demonstrate, compassion, emotional control, and safety practices including suicide safe care.
V) Travel
A) Adhere to MHMR Mileage and Travel reimbursement policy and any other aspect regarding travel.
B) This position requires driving to and from locations for work and/or may require overnight traveling.
VI) Equipment Used
A) Utilized as required for position.
Minimum Requirements
VII) Minimum Qualifications
A) Minimum Education: Bachelor's Degree
B) Defined Education: Public Health, Social Work, Healthcare Administration, Data Science, Health and Human Services or a related field.
C) Preferences: None
D) Substitutions: Associate Degree and four (4) years' experience
E) Years' Experience: Two (2) years
F) Defined Experience: Behavioral Health, IDD services, or related healthcare fields
G) License/Certifications: None
H) Special Courses: None
I) Supervisory Experience: None
VIII) Agency Requirements
A) All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.
B) This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.
C) Assigned work hours may change as the needs of the agency change.
D) The Functional Title of this position may change as the needs of the agency change.
E) All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.
F) MHMR reserves the right to change, add to or eliminate positions as it deems appropriate.
G) Employment is at will, as well as agency needs may change.
H) Agency dress code is to be followed at all times.
I) Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.
Lifting Requirement: 0-15#
Our Benefits:
Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:
• Comprehensive healthcare options (Medical, Dental, and Vision)
• Life insurance and additional supplemental accident and hospitalization plans
• 401a match and 457 deferred compensation plans
• Paid vacation and holidays; varied flexible work environment locations
• Annual tuition reimbursement program
• Student Loan Forgiveness
• Professional development programs and training
• And more.....
Insurance eligibility:
• Full time employees begin 1st of the month following hire date
• Market driven positions (full time or part time) begin immediately after hire date
• Select part time market driven positions are eligible for most insurance plans
• Substitute status jobs are not eligible for benefits
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Additional Information
*MHMR of Tarrant County ("MHMR") and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as "Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates - MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website