PM Dock Logistics ManagerJob ID179257Posted12-Aug-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestProperty ManagementLocation(s)Nashville - Tennessee - United States of AmericaAbout the roleAs a CBRE Dock Logistics Manager, you will be responsible for managing the logistics and operations of multiple loading docks at a high-paced, CBRE-managed office, retail, residential, venue and hotel portfolio consisting of 30+ bays.This job is part of the Property Management job function responsible for operating buildings on behalf of a client or group.What you’ll doOversee the day-to-day logistics and operations of multiple loading docks at our prestigious downtown portfolio, ensuring exceptionally smooth operations and customer service.Take charge of the loading dock software, schedule/calendar, and approval process, ensuring strict adherence to protocols.Coordinate all aspects of approved deliveries, including assigning loading dock bays, directing traffic, and providing exceptional customer service.Operate dock lift, levelers, and freight/service elevators with precision and efficiency.Track and communicate any maintenance-related needs in the loading dock to the management team, ensuring a flawless environment.Assist in conducting routine trainings and meetings to ensure continuity and exceptional performance across all shifts.Act as the main point of contact for dock delivery access, fostering strong communication and collaboration among all parties involved.Coordinate directly with tenants as dock reservations are requested, approved, and/or rejected, ensuring seamless processes.Facilitate effective communication and interactions between tenants, deliveries, security, and property management, promoting a world-class experience.Employ your expertise to accommodate deliveries by relocating or assigning alternative bays or adjacent loading docks, ensuring efficient operations.Track delivery timelines to ensure they are within the approved time period, while monitoring usage, conflicting deliveries, and resolving any issues.Maintain and ensure strict adherence to delivery protocols, rules and regulations, dock security measures, and dock maintenance standards.Assist in reviewing loading dock software reports, analyzing tenant usage, billing matrixes, compliance trends, and providing valuable insights.Demonstrate your exceptional problem-solving skills by recognizing and solving typical and atypical problems in your work area.Evaluate and select solutions from established options, showcasing your proven track record to make effective decisions.Make a significant impact on the team through the quality of services and information provided, contributing to the overall success of the organization.Follow standardized procedures and practices while receiving regular but moderate supervision and guidance.What you’ll needEquivalent experience in lieu of a High School Diploma or GED, with 3-5+ years of job-related experience. Prior shift manager or supervisory experience preferred.Retail, Office, and/or Manufacturing loading dock experience is required, with experience at a Convention Center/Arena/Stadium considered a plus.In-depth understanding of work routines, standards, and applying skills and knowledge in various processes, procedures, and systems.Ability to work collaboratively with multiple operators, tenants, and onsite developer/owner, fostering a culture of collaboration and partnership.Sophisticated problem-solving skills, with the ability to review and select solutions independently without supervisory approval.Excellent communication skills, with the ability to explain detailed and complicated information clearly and concisely to the team.Advanced knowledge of Microsoft Office products, including Word, Excel, and Outlook.Excellent organizational skills with a robust and inquisitive approach, ensuring efficient operations.Strong math skills, including the ability to calculate sophisticated figures such as percentages, discounts, and markups.Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.Why CBRE?When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.Our culture is built on ourRISE ( values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)