Customer Service/Sales

Customer Service Representative
About the Company and Customer Service/Sales Opportunity:

• CFS is working with a growing manufacturer to identify a Customer Service Representative to join their Customer Service team!
• This role is open due to expansion! The company is growing steadily and loves to promote from within!
• The company boasts very low turnover and a reputation for promoting from within: this is a great opportunity for long-term stability with room for career advancement!
• The ideal candidate is organized, friendly, patient, and outgoing!

Overview of the Customer Service Representative role:

• Communicate with customers via phone and email, respond promptly and professionally, keep customers informed on order status, any backorders or issues with POs, and upcoming new products
• Communicate with production, accounting, and logistics personnel to keep customers informed on their status of their orders and ensure customers are invoiced accurately
• Maintain documentation of customer requirements and shipping information, as well as any customer returns or credits
• Ensure customer satisfaction and effective communication from initial ordering to final delivery

Preferred Qualifications for the Customer Service role:

• Minimum three years of customer service experience
• Basic proficiency with Microsoft Office Suite, including Outlook, Word, Teams, and Excel (sum and sort functions)
• Familiarity with QuickBooks or Microsoft Dynamics will be highly valued!
• Excellent data entry, communication, relationship-building, and organization skills
• Positive and friendly demeanor on the phone
• Willingness to search and find solutions for customers, comfortable diffusing situations with upset customers
• Interested in expanding into sales? This could be the opportunity for you!

The Customer Service Representative role is 100% onsite in South Bend, Indiana.
The annual salary for this role is $39,520.00.
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Click here to apply online