Back of House Staff

Job description

COPS, our boutique doughnut concept hailing from Toronto, Canada is opening its debut Flagship Store in West Village, NYC!

‘"COPS" is aptly named after the tongue-in-cheek stereotype, associating police with doughnuts. We clearly don't take ourselves too seriously, but at the same time we really do. Not sure how that's possible but if you read on maybe it'll make more sense..maybe not.

At COPS, we believe in creating art worth eating, in every form. We’re transcending the ordinary and reimagining the local doughnut shop as a global creative studio, renowned for exceptional, innovative marketing campaigns and impactful brand collaborations. We've partnered with influential fashion designers on custom uniforms and notable spatial designers on one-of-a-kind event installations in Toronto and New York.

Two words that distill our identity are luxury and grit. These principles are our bedrock, guiding every endeavor and are threaded throughout every corner of our brand. At COPS, we’re forming a unique path that seamlessly blends fashion, art and design with hospitality.

However, don’t be mistaken, we put just the same amount of effort into our products. We partnered with a fine dining chef and food scientist to perfect our original recipes and have since collaborated with multiple Michelin Star chefs and their restaurants. We made the conscious decision to exclusively highlight filter coffee in our locations and will partner with best-in-class, world renowned coffee roasters at each location we open.

We currently have three locations in Toronto, plan to open across NYC, then venture to Paris, Tokyo and beyond.

We truly believe the world does not need another doughnut shop. An incubator of inspiration on the other hand, is a different story.

Learn more about our brand and click on the "Art We Eat" page to see our recent collaborations in Toronto and NYC :

Check out our IG because as they say, a picture's worth a thousand words : @eatcops

What It’s  Really   Like to Work Here ? : 

As a BOH Team Member you'll play a pivotal role in our doughnut production and back-of-house operations. You'll be integral to maintaining COPS' renowned standards of taste, texture, and presentation. From optimizing production workflows to ensuring stringent quality control, your dedication will uphold our reputation for delivering exceptional doughnut experiences. We're seeking a committed team member who thrives on operational excellence and contributes to our financial success in this vital role.

What are we looking for? : 

The COPS BOH Team Member embodies operational excellence through their adeptness in creative problem-solving and unwavering commitment to our company's core values. They consistently innovate, aligning their ideas seamlessly with our vision, and maintain exemplary standards, ensuring the delivery of superior products. With their adaptability, organizational prowess, and a strong sense of urgency, they efficiently complete tasks while prioritizing safety and quality.

Their infectious positivity uplifts team morale, and their collaborative spirit fosters collective success. They forge authentic connections with colleagues and customers alike, championing inclusivity, empathy, and open-mindedness to cultivate a supportive environment.

As a valued team member, they embody positivity and view challenges as opportunities for innovation. Their effective communication fuels collaboration, driving us toward shared objectives. They play a pivotal role in executing tasks, providing crucial support, and ensuring the seamless operation of our business. Their unwavering dedication guarantees unparalleled service and products, safeguarding our brand's integrity every step of the way.

Enhanced Benefits Package:

What’s in for you? : 

Enhanced benefits package :

We're a small startup with global dreams, where you'll find:

• A robust training program designed to nurture professional development.
• Contribution to organizational success and international expansion.
• Pioneering the expansion of our first international brick-and-mortar presence.
• We're dedicated to fostering a values-driven culture. 

To add to the deal, we have :

• Customized health benefits and comprehensive coverage.
• Generous sick leave and vacation allowances.
• Competitive salary aligned with market standards.
• Oh yeah: free doughnuts and delicious coffee, obviously.

A day in the life of a BOH Team Member at COPS is :

… playing a pivotal role in our kitchen operations, they meticulously oversee production schedules and maintain rigorous quality standards to ensure every doughnut and glaze meets our exacting expectations. Collaborating on recipe execution, streamlining workflows, and upholding stringent hygiene practices, they set a shining example.

Beyond the kitchen, their teamwork fosters a unified ethos, boosting morale through creative recognition initiatives and celebrating achievements that exemplify our commitment to luxury and excellence.

Throughout the day, this BOH team member tackles challenges with adaptability, focused on delivering products that consistently exceed expectations. Their dedication ensures every doughnut leaving our kitchen reflects our brand's promise of unmatched quality and customer satisfaction.

In addition to their culinary expertise, they expertly manage inventory, minimizing waste and ensuring consistent quality control and product consistency. They vigilantly monitor stock levels and maintain ingredient availability to support seamless operations.

What We Can Expect By Hiring You ? :

Join our dynamic team in a thriving doughnut bakery that champions innovation and teamwork. As a vital member of our BOH team, your role plays a crucial part in ensuring operational excellence and delivering exceptional doughnuts to our customers. Your responsibilities will include:

• Taking ownership of key initiatives that enhance operational efficiency and contribute to the overall success of the bakery.
• Maintaining consistent production standards and collaborating closely with FOH and BOH manager  to ensure a seamless customer experience.
• Helping in motivating and supporting your colleagues to achieve high standards, embodying our dedication to quality and excellence.
• Demonstrating expertise in doughnut production, effective waste management, inventory control, quality assurance, and cost management.
• Supporting onboarding and development programs to nurture a skilled and engaged BOH team.
• Upholding accountability for performance metrics, inventory accuracy, and upholding our bakery's standards.
• Understanding the nuances of delivering premium products and enhancing our brand's reputation.
• Showing a passion for contributing positively to our company's goals and mission.
• Displaying strong communication skills, leadership qualities, and adept conflict resolution abilities.
• Cultivating a positive work environment through your consistent work ethic and dedication.

Other responsibilities:

• Champion the Brand's Vision and Values: Uphold COPS' brand values in every interaction, cultivating a positive environment internally and externally.
• Foster a Positive Environment: Cultivate a warm, welcoming atmosphere for guests and employees alike, reflecting COPS' dedication to positivity.
• Maintain Standards of Excellence: Ensure adherence to COPS' high standards across all aspects of doughnut production and service.
• Operational Excellence: Oversee all kitchen operations, including production, quality control, and inventory management.
• Safety and Compliance: Enforce health, safety, and hygiene standards to comply with regulations and uphold COPS' commitment to cleanliness.

What do you need to own ? :

The ideal candidate should possess or be willing to obtain a NYC Food Handler’s License within their first 90 days. They should also bring:

• A minimum of 1+ years of proven expertise in BOH/Baking or a comparable role.
• Previous experience in fast casual dining.
• Must be based in NYC and be a United States Resident or Visa Holder.
• A strong commitment to the quality of their work.
• Great written and verbal communication skills.
• Proficiency in POS systems, ordering and delivery platforms, and technical tools relevant to restaurant operations.
• Ability to work cleanly and efficiently, following recipes and techniques.

Additionally, candidates should have at least 1+ years of experience in food and beverages or a related field, and meet the following qualifications:

• Flexibility to work a schedule that includes Mondays through Sundays, with weekend availability.
• Full-time availability.
• Capability to lift, push, pull, and carry items weighing up to 30 lbs on a regular basis and up to 50 pounds on a regular (or occasional basis).
• Ability to stand for prolonged periods of time.
• Proficiency in utilizing industrial kitchen equipment to mix, shape, and bake/prep our products.

Minimum 1 years of BOH experience (please do not apply without this experience)

Join Us:

For everyone, everywhere. At COPS, we are united by a commitment to building without borders—without judgment or prejudice. We firmly believe that diverse, equitable, and inclusive teams are the bedrock of strength and innovation.

If you made it this far, congratulations, you're hired. JK, imagine haha..

But actually, if you're ready to shake up the industry, embark on an unforgettable, global journey with COPS and leave a lasting impact, we invite you to apply.. Join us in removing the boundaries between fashion, art, design & hospitality, while having a damn fun time doing it.