Director, Customer Success

Position Overview

We are looking to hire a Director, Customer Success to work alongside our passionate sales team. As the Director of Customer Success, you will support and progress existing customers and the Prodly Account Management team by providing subject matter expertise, demo delivery, technical feasibility of proposed solutions, and by developing strong relationships. This integral team member will educate customers on change management best practices driving increased adoption, usage and familiarity with the Prodly suite of products. It is important to have a strong customer-centric mentality and genuine curiosity for the breadth of the customer's real business challenges, along with the ability to match our growing solution set to solve them. Prodly's success hinges upon the success of our customers; you are the trusted advisor, communicating how to best leverage Prodly products to address specific business and technical needs. Moving forward, this role is the critical factor in the growth plans of the Customer Success team, including leadership responsibilities, hiring, resource allocation and Success Program modifications/additions.

Responsibilities

• Customer Success leadership responsibilities including prioritization, resource allocation and scheduling.
• Develop relationships with customers by acting as a trusted advisor.
• Serve as the primary technical point of contact for existing customers.
• Work directly with the Account Management team by providing subject matter expertise.
• Produce and deliver customer-specific demonstrations.
• Deliver Customer Success programs.
• Understand and communicate the value and ROI of products as they relate to customer's business and software needs.

Qualifications

• Minimum 4 years of Solution Engineer and/or Customer Success experience.
• Minimum 2 years of SaaS experience.
• Minimum 2 years of Team Lead/Management experience.
• Experience in onboarding and training new hires.
• Exceptional communication and interpersonal skills coupled with the ability to present ideas in a clear, user-friendly manner.
• Demonstrated ability to translate customer needs into solutions.
• Ability to create big-picture software solutions and present them in a clear, user-friendly way.

Bonus Experience/Skills

• A Bachelor's degree in Computer Science, Information Systems or Software Engineering.
• Salesforce Administrator and/or Developer certification(s).
• Salesforce ecosystem experience.

Job Conditions

• Attractive monthly salary paid in line with your skills and experience.
• Fully remote work within Prodly's digital set up.
• Flexible working schedule matching your work-life balance.
• Unlimited Paid Time Off benefit.
• Company 401k match.
• Salary Range: $150K -- $200K.

Company Overview

Prodly enables Salesforce teams to increase productivity by 80 percent while reducing risk up to 30 percent by putting next-gen DevOps into the hands of admins and citizen developers. By reimagining the change management experience, Prodly delivers greater business agility, governance, and compliance without straining IT. The company’s DevOps offering has rapidly expanded from a CPQ data deployment tool to include solutions for modern Salesforce DevOps, data migration, sandbox seeding, and SOX compliance. Prodly sets the standard for low-code DevOps and can be implemented 20 times faster than traditional applications. Prodly powers change management workflows for high-growth and Fortune 100 companies, including American Express, Expedia, Stanley Black & Decker, Cardinal Health, Nutanix, Johnson & Johnson, Splunk, Verizon, DoorDash, and Snowflake. The company is privately held and based in Palo Alto, California with global operations. For more information, visit prodly.co.