Director – Value Realization Office

Job Description:

In this dynamic role, you'll have the opportunity to build a fit-for-purpose strategic partner ecosystem to deliver 360-degree value to the enterprise. As a leader, you will be responsible for unlocking the potential of Mars and its partner ecosystem, driving intentional partnerships, adopting leading-edge technology, co-innovating, and supporting the organization’s digital transformation journey. As a leader of the value realization office responsible for four key service lines (namely Software Asset Management, Supplier Performance Management, Data Excellence Office, and Value Delivery Office), it is imperative to deliver outcomes measured through OKRs and KPIs across all aspects of OGSM (Value, Quality, Experience, and Associate Empowerment) and simplify the ways of working across the enterprise by crushing complexity (Easier is better). As a People Leader, you will be responsible for building an amazing culture that enables associates to thrive, driven by Mars Values and five principles.

What are we looking for?

• Proven track record as an exceptional People Manager.
• Proven track record in managing strategic and operational suppliers/partners (Global, regional, local).
• Proven track record in managing and delivering value through a visionary software asset management strategy and execution.
• Proven track record in driving and delivering 360-degree value to the enterprise – Technology Metrics, Business Metrics, NPS, XLA, etc.
• Proven track record in implementing data and analytics capabilities to deliver value/insights.
• Proven track record in senior stakeholder management.
• Master’s degree in engineering, management, or a related field preferred, or equivalent experience.
• Preferably proven consulting experience in the Consumer Products Good Industry.

What will be your key responsibilities?

• Work in partnership with the GDO service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment Technology Office), Copilots (Commercial, Legal, Finance), and the wider organization (Enterprise and Segments) to design and implement best-in-class and fit-for-purpose Supplier/Partner Management Office strategy that aligns with organizational goals and strategy.
• Responsible for managing and excelling in a geographically diverse and dispersed team – Building a winning culture, coaching, and mentoring.
• Collaborate with the service lines and suppliers to define and deliver strategic goals.
• Responsible for supplier outcomes (Meeting and exceeding performance metrics) and enabling Mars as the Customer of Choice.
• Drive effective cadences (Operational, Strategic, Top to Top, etc.) to assess supplier performance and drive right and intentional partnerships.
• Design and implement best-in-class software asset and IT asset management functions (Process, methodology, framework, and metrics) to realize the investment, conduct in-depth analysis of the software and hardware stacks, unlock the value of assets, drive efficiency and effectiveness, and adhere to organizational compliance and policy protocols.
• Influence software publishers’/providers’ licensing and commercial policies and simplify the engagement model.
• Responsible for implementing the value management framework that demonstrates the impact of GDO to segments and enterprise through metrics – Business Agility, Operational Resiliency, Cost Efficiency, Quality, and Customer Satisfaction Metrics (CSAT, NPS, XLA, etc.).
• Responsible for implementing the Data Excellence Office framework that will provide insights to the GDO organization to take decisive actions to drive efficiency and effectiveness and also acts as one source of truth for the GDO Metrics.
• Publish the Monthly, Quarterly, and on-demand performance metrics to the GDO stakeholders.

What can you expect from Mars?

• Work with over 140,000 diverse and talented associates, all guided by the Five Principles.
• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry-competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.