Company:
LHH
Location: New York
Closing Date: 29/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
RESPONSIBLITIES :
- Responsible for profitable growth and customer retention, through improved operational efficiencies, facilities management and delivering high quality services
- Hands on leadership role managing employee relations, liaising to senior management and serving a demanding client
- Manage On-Site Supervisors and service employees by setting goals and KPIs, overseeing firms standards are met and providing ongoing guidance, training and feedback
- Proactively identify performance issues and provide immediate feedback & work closely with Human Resources to assess and determine best course of action
- Assist with union relations issues regarding grievances and possible labor negotiations, as necessary
- Recruit for open positions in designated territory and train all new hires
- Control all time-off requests by planning, approving and scheduling yearly vacation needs and monitoring PTO limits
- Maintain safety and health regulations at all client sites
- Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality
- Implement cost reduction, profit enhancing strategies
- Direct and execute new customer/contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost-effective basis
- Continually assess financial performance of accounts/contracts, identify problem areas, implement plan to address concerns
- Financially manage and ensure account profit and productivity goals are met
- Identify ongoing financial and operational efficiencies
- Present account contract bids; discuss issues, follow-up with changes and implement contract/services on a timely basis
- Schedule and conduct weekly visits to all customer/site locations; walk through facility, identify and discuss problems, issues and solutions; develop action plan to address; provide feedback to region and/or project managers
- Proactively manage all service requests, periodical work, walk-throughs and all additional issues through web-based work order system
- Participate in the planning and budgeting process; identify opportunities for expansion, growth and financial improvements
- Facilitate on-boarding for all new hires and forward paperwork to Human Resources
- Report all employee changes in a timely manner to ensure cost control and legal requirements are met
REQUIREMENTS :
- Minimum 7-10 yrs Experience as Facilities Manager or Facilities / Building Site Manager
- Must have strong management skills and expertise hiring, onboarding, training, managing and mentoring internal and field staff
- Prior experience working as liaison between customer/client, corporate and field organizations and staff
- Familiarity compiling reports to management, staff payroll reports, sick / PTO days
- Strong communications and superior organizational, management and analytical skills are required
- Must have Valid driver’s license required
- Company vehicle to travel from site to site for daily/weekly/monthly visits to customer/site locations
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LHH