Virtual Bank Operations Specialist

Virtual Bank Operations Specialist
What Is MyBambu?
MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.
MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire's Form I-9 to confirm work authorization. Find out more information: E-Verify Participation Poster or Right to Work Poster.
Your Opportunity:
This position is a full-time, position reporting to the Chief Banking Officer. As the Virtual Bank Operations Specialist (VBO Specialist, supporting the processing for all bank transaction channels and ensuring smooth operations in a fast-paced, deadline-driven environment. This position consists of being a resource agent for all deposit operational areas, assisting in the verification of processes and applications, and receiving and handling escalated inquiries from employees and customers.
Job Responsibilities:

• Collaborate closely with internal accounting, settlement teams, and bank partner accounting teams to ensure accurate financial reporting.
• Identify and implement process improvements, including creating standard and ad-hoc reports, tools, and Excel dashboards.
• Act as a first-line resource for problem-solving regarding bank deposit and financial operational issues.
• Handle inquiries from employees and customers, resolving problems effectively and seeking supervisor approval for non-routine resolutions.
• Provide backup support to other Bank Operations Specialists as directed by the supervisor.
• Verify new accounts and perform file maintenance.
• Maintain detailed records of all work responsibilities as required.
• Ensure compliance with applicable laws, regulations, policies, and procedures, including completing required compliance training.
• Perform other duties and responsibilities as assigned.

Skill and Abilities:

• Financial Operations Knowledge: Strong understanding of bank deposit operations, financial transactions, and accounting principles.
• Process Improvement: Ability to identify inefficiencies and implement process improvements to enhance operational efficiency and accuracy.
• Data Analysis: Proficiency in data analysis, including the ability to create and interpret reports, utilize Excel functions, and work with financial data.
• Problem-Solving: Skilled in resolving operational issues, handling inquiries from employees and customers, and making well-informed decisions.
• Compliance: Knowledge of state and federal banking regulations, ensuring adherence to compliance standards in all operational activities.
• Technical Skills: Familiarity with software tools such as Salesforce, Microsoft Office Suite, and Atlassian tools (JIRA and Confluence) for effective task management and reporting.
• Bilingual Proficiency: Preferred proficiency in English and Spanish, enabling effective communication with a diverse range of stakeholders.
• Detail-Oriented: Ability to maintain accuracy and attention to detail in all operational tasks, including new account verification and file maintenance.
• Adaptability: Flexible and adaptable to changing demands, able to work independently and collaboratively as part of a team.
• Communication: Effective communication skills to present information, collaborate with colleagues, and interact with customers and clients.
• Analytical Skills: Strong analytical and data gathering skills to analyze operational processes, identify trends, and make data-driven recommendations for improvement.
• Compliance Training: Willingness to undergo and complete required compliance training to ensure adherence to regulatory requirements.

Job Requirements:

• Bilingual English/Spanish preferred, but not required.
• Three (3) + years of related bank deposit operations or bank branch operations experience.
• BS/BA degree in Accounting, Finance, or similar field of study or equivalent experience.
• Accredited ACH Professional (AAP) designation preferred but not required.

Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

MyBambu Benefits

• Excellent medical coverage.
• A flexible vacation policy.
• Our small family corporate culture.