Service Manager – Material Processing Equipment (Dealer)
North America – North Carolina
ASAP .
Kane Selection Ltd represents one of the largest American Dealerships in Material Processing. This company is internationally recognised as a leading crushing, screening, and trailer provider. Due to its success and expansion, our client is looking for a Service Manager to add to its already successful team.
Product experience is desirable but optional, as full training and an incredibly supportive team will be given. You will be in commutable distance to Highpoint, NC. You will have at least 4+ years’ experience in a technical / service management lead role on heavy construction capital equipment.
The ideal candidate will be required to have a "hands-on" approach to the day-to-day management of the service department. This role is for someone who thrives from supporting both the internal and external team and their customers. You will be an individual who sees the overall benefits of getting your hands dirty when required (on the tools).
Key accountabilities and Responsibilities:
- Build, develop and lead a service department consisting of admin staff and front-line service techs
- Working very closely with the parts and machine sales team
- Structuring a department to facilitate an enjoyable but safe working environment for your front-line service technicians and admin employees
- Supporting external customers on their purchased / rental equipment, resulting in optimal uptime of their assets
- Responsible for the successful onboarding of new employees (Service Technicians/admin)
- Proactive training for all OEMs
- Implementation of telematics software for operations
- Management and internal training of all machine set-ups
- Management of moving demos away from sales to service
- Management of service contracts
Language Skills :
- Ability to write routine reports and correspondence
- Ability to communicate clearly with employees, external vendors, and management
- A strong motivator with excellent communication skills
- Fluent in English (both oral and in writing), Spanish is an advantage
Mathematical Skills : ·
- Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals