Community Health Navigator

Position Summary: The Community Health Navigator works in collaboration with all members of the health care team. Focuses primarily on supporting individuals recently served in the SVMC Emergency Department. Utilizes appropriate screening tools to identify needs and link patient to services. Develops care initiatives in partnership with team members. Accepts referrals for the navigation of individuals in recovery to services, resources, social supports (i.e.-transportation, food, housing, employment, etc), and or other community resources as appropriate.. Serves as an advocate and assists in identification and improvement of service delivery. This position requires expertise in care coordination, case management, knowledge of social determinants of health.
Essential Functions :
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Collaborate with practice and health care teams
• Outreaches individuals recently served by the SVMC Emergency Department
• Conducts relevant screenings.
• Supports provider treatment plan and promotes adherence to physician/provider recommendations and instructions.

• Serve as a community referral resource within the practices..
• Identify service delivery problems and potential for effective management intervention.
• Maintain annual competencies for role.
• Document all communication with individuals in Athena.
• Work at different office locations as needed.
• Perform all other duties as assigned.

Competencies:

• Ability to work independently and exercise clinical judgment in interactions with physicians, nurses, individuals, and their families.
• Strong organizational and time management skills, as evidenced by a capacity to prioritize multiple tasks and role components.
• Strong analytical and data management skills.
• Aware of scope of practice boundaries, comfortable seeking direction and assistance from appropriate resources.
• Communication - Ability to communicate effectively verbally and in writing. Excellent negotiation skills.
• Computer Skills - Proficient ability to use a computer and electronic medical record.
• Confidentiality - Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
• Customer Service Oriented - Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.
• Decision Making - Ability to make critical decisions while following SVMC/SVHC policies and procedures.
• Delegating - Ability to allocate authority and/or task responsibility to appropriate team members, peers or superiors.
• Flexibility - Ability to adapt easily to changing conditions and work responsibilities.
• Positivity - Display a positive attitude and is a positive agent for change.
• Project Management - Ability to organize and direct a project to completion.
• Teamwork - Work as part of a team and collaborate with co-workers.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Education and Experience :

• Bachelors' degree in psychology, social work or related field preferred
• One years case management experience in a community, hospital or medical/behavioral health setting preferred. Knowledge of a variety of local, state, and federal resources necessary.
• Experience with the utilization of screening tools preferred

Experience with utilization review and discharge planning necessary