Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options.
We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale.
About this Role
As an Account Manager , you will manage strategic relationships with clients, focusing on onboarding, major events in the client lifecycle (installs, moves, removals), account growth opportunities and complex escalations. This role requires a proactive approach to solving nuanced issues, building strong relationships, and acting as the primary point of contact during critical phases of client engagement.
What You’ll Do…
- Client Onboarding : Lead onboarding for new fridge clients, including working with internal teams to ensure Fridges are scheduled for timely installation and ready for launch.
- Strategic Relationship Management : Serve as the main point of contact for major events in the client lifecycle, including installations, moves, and removals, building strong and lasting relationships.
- Escalation Management : Handle escalations from junior account managers, Sales account executives, or clients, providing strategic and sustainable resolution and working with cross-functional teams as needed.
- Portfolio Optimization : Work with internal stakeholders (finance/channel management) to ensure the Fridge portfolio remains optimized; this includes working with clients to evaluate underperformers or identify opportunities for growth.
- Cross-Functional Collaboration : Work closely with Sales, Operations, and other internal teams to align on client expectations and coordinate activities.
- Salesforce Management : Manage client records, key dates, and stage changes within Salesforce (SF) to ensure accurate tracking of client activities.
- Mentorship and Leadership : Act as a mentor to the Junior Account Manager, providing guidance and support in resolving more complex client issues.
Who You Are…
- 5+ years of experience in Client Services or Account Management, preferably in a high-growth and fast-paced environment.
- Strong relationship-building and communication skills with the ability to manage complex client interactions.
- Proven experience in handling escalations and resolving issues across multiple teams.
- Proficient in Salesforce (SF), CRM tools, and Google Suite.
- Ability to manage and prioritize multiple tasks while working under tight deadlines.
Benefits at Farmer's Fridge:
In This Together - We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback.
Happier Workdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.
Never run on empty - Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after four years of service.
Innovate & Elevate - We're all teachers and learners. You'll grow and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.
Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below:
Farmer’s Fridge Diversity Statement:
"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”
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