Key Account Manager

Who We Are:

Obagi Cosmeceuticals is an industry leading, ~$200M dermo-cosmetic brand that provides transformational skin care products clinically formulated to minimize signs of skin aging, address dark spots, hyperpigmentation, fine lines, and wrinkles. A 35-year legacy backed by science and innovation to protect and enhance skin tone and texture. Ranked No. 1 and widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, Obagi remains a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.

What We Need:

Obagi is seeking an experienced Key Account Manager (KAM) to own and develop our Retail and e-Commerce business, including, but not limited to Blue Mercury, THG, Dermstore and other Med Comms. The KAM will work with the Director of Revenue and the U.S. Marketing team to develop Obagi’s overall U.S. retail strategy and oversee implementation of programs to drive wholesale sales, utilizing online and offline retail tactics with our third-party retailers without compromising brand integrity.

What You’ll Do:

1. Collaborate cross functionally to own strategic eCommerce initiatives, accelerate U.S. market share growth and develop relationships with key contacts within our retail partners.
2. Develop joint business plans that achieve mutual goals for Obagi’s wholesale ecosystem and drive revenue.
3. Create an integrated marketing program based on the building blocks of channel growth.
4. Implement retail online and offline strategy including minimum advertised price policy, forecasting, sales/profitability goals, and monitor relevant KPIs.
5. Manage and track channel’s financial and operational performance at the U.S. level, performance to the sales forecast and review budget/marketing related expenses.
6. Build brand visibility across key third-party retailers, on and offline.
7. Establish and nurture rapport with vendors to drive long-term business relationships, a deep understanding of project needs, specific business priorities, and participate regularly in vendor facing aspects of account implementation, management, and training.
8. Share input to innovate processes, organization, and manage relevant systems.
9. Improve operational efficiency in logistics, quality, fulfillment, or systems performance (as required by the retailer) to reduce chargebacks.
10. Evaluate and ensure adequate resources are identified and activated to drive channel growth.
11. Identify new areas of opportunity beyond current organizational thinking.

What You’ll Need:

1. A bachelor’s degree from an accredited university required; a focus in Marketing, Advertising, Communications, or similar related fields strongly preferred.
2. At least 5+ years of demonstrated success in eCommerce and retail account management.
3. Advanced understanding of online and offline retail sales, analytics, and performance channel marketing.
4. A creative mindset with a keen eye for detail regarding design layouts and copy.
5. Flexibility to travel as needed for relevant projects and business initiatives (up to 25% of the time).
6. Strong qualitative, analytical, and critical thinking skills with demonstrated use of analysis and metrics to drive continuous improvement and decision making.
7. Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines.
8. Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.
9. Proficiency in Microsoft Office and other technologies.
10. Possess an energetic, positive attitude that encourages a team and supports the growth and professional development of others.

Physical Requirements:

These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, Working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.