About Team / Role
At WEX, we are committed to empowering our employees to rise to their full potential as leaders and contributors by engaging them in impactful learning experiences tailored to their unique needs. The LearningOps & Delivery organization leads this effort by leveraging a variety of learning methods and tools to extend our reach across the globe to our many locations and cultures. Reporting to the Senior Mgr. of Business & Customer Excellence, the Senior Learning Business Consultant performs a key role in supporting the learning function and change management initiatives for the Fraud and Compliance Department. You will join a team with a vision to ignite a passion for continuous learning through interactive, memorable, and innovative experiences that develop confident and engaged team members. A team that values community with a fun and innovative culture.
How you'll make an impact
Identify and implement learning strategies for the business
Lead the design, development and delivery of learner-centered, high-impact learning experiences
Create engaging learning experiences, content, and visuals that make complex skills simple and easy to learn.
Measure the success of learning practices and identify areas for continuous improvement.
Assist the business leadership in defining, developing, and implementing new business processes (including planning and executing a transition to new processes), recommending improvements to existing processes to meet specific business goals.
Develop and maintain knowledge management initiatives to support the business.
Manage the onboarding process for newly hired employees.
Perform quality reviews and support quality management efforts
Experience you'll bring
Bachelor's Degree in Business, Education or equivalent
A minimum of 5 to 10 years of experience in a business consulting-type environment
A minimum of 3 years in financial/payment services industry or equivalent experience
The Ideal candidate would have experience in Financial Crimes including Fraud Operations
The ideal candidate would have knowledge of card processing, payment fraud prevention/detection techniques, online fraud management and/or experience with investigation products.
Demonstrated excellent collaboration and consulting skills
Demonstrated flexibility in adapting to change or redirection
Curiosity - a desire to always wonder "how might we" do things in a new way to scale to be able to meet the learner where they are at
Knowledge of various adult learning concepts and methodologies
Experience with instructional design, curriculum development, and knowledge management
Excellent project management skills
Strong analytical skills such as systems thinking, problem solving and decision making