IT QA Lead, Policy

Who are we?

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty, and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty, and specialty lines insurance company in the world?

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for an experienced IT Quality Assurance Professional to join our Boston-based Information Technology Team. BHSI provides commercial property, casualty, healthcare professional liability, surety, executive, and professional lines insurance to global customers. We are creating and supporting multiple complex applications within BHSI and are seeking candidates with Enterprise Application IT experience. An ideal candidate will have hands-on experience testing on the Duck Creek platform and have a strong background in commercial P&C insurance underwriting or claims IT experience. Candidate should be very interested in solving hard problems and providing testing solutions, enjoy a multi-cultural environment, and bring creative energy to their work.

The IT QA Lead is accountable for engaging business users and IT team members throughout the lifecycle of projects and production. The role will actively engage and work with offshore-based consulting partners in leading and executing our quality assurance policy activities.

Duties & Responsibilities:

• Playing a hands-on role in driving successful test planning and execution for multiple concurrent Underwriting projects within a Policy system.
• Responsible for overall key QA initiatives of each project (test design, execution, defect management, UAT coordination, and reporting).
• Owning all QA estimations as well as capacity versus demand planning in any given release, planning delivery in close conjunction with other Project IT Leads.
• Engaging directly with non-technical business stakeholders on a global level, actively planning across several time zones to successfully execute User Acceptance Testing.
• Reporting, communicating, and elaborating upon project status, highlights, and risk to IT leadership.
• Working closely with both onsite and offshore Analysts to ensure delivery across all project areas.
• Coordinating with offshore QA contractors daily, maximizing time zone overlaps and widening avenues of communication for a full accounting of deliverables.
• Collaborating with peers and management to develop process standards and/or enhancements to prevent the re-occurrence of QA issues.
• Planning and facilitating production checkouts for all scheduled releases.
• Management of onsite direct report QA Analysts, overseeing work allocation, career development, and compensation cycles.

Qualifications, Skills, and Experience:

• Minimum of 2 years of experience in a QA Leadership role, supporting complex systems development or packaged software implementation efforts.
• 7+ years of experience in Quality Assurance analysis, testing, and execution on web-based and desktop applications.
• Experience working in regulated industries, preferably Commercial P&C Insurance Underwriting or Claims functions.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts, and vendor resources.
• Effective time management, with the ability to execute and prioritize multiple projects at the same time.
• Candidate for this role must have a strong understanding of the End-to-End (E2E) software development process and system development lifecycle including E2E testing.
• Strong knowledge of defect systems such as Jira, Azure DevOps, Quality Center, or any other defect management tool.
• Expert in working with globally distributed teams.
• Hands-on style with strong problem-solving abilities and keen attention to detail.
• Strong interpersonal skills and the ability to work both independently and with a team.
• Strong desire to learn and share knowledge with teammates.
• Prior experience with the Duck Creek Platform, or equivalent P&C insurance systems, is an advantage.
• Prior experience in building and implementing automation frameworks is preferred.
• ISO expertise is a plus.

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.